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Recent Articles
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Cranky on the Web (April 21 – 25)
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How to Beat Spirit at its Own Game and Minimize Airline Fees – Conde Nast Daily Traveler Spirit has a great business model where the fares are low and you pay for only what you…
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Topic of the Week: First Quarter Earnings Show a Struggling United, JetBlue
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For quarter earnings are out for the big guys, and the results are pretty easily divided into winners and losers. Losers United lost $489 million (excluding special items) on $8.7 billion in revenue for a…
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Delta Goes Fully Flat… in Business Class… on Widebodies… on Overseas Flights
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Last June, when United announced it had installed flat beds on all of its long haul flights, I published a little guide so people could figure out which seats they would actually get when they…
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Emirates Tries to Grow Beyond Its Home Market, Others Freak Out
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Emirates is a big airline, and it’s only going to keep getting bigger. But while Dubai is a large and growing hub, Emirates has been looking for ways to expand beyond its home base because…
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If You’ve Never Heard of the Freedoms of the Air, Here’s What They Are
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I think it’s time to get educational. Anyone know what the Freedoms of the Air are? I’m guessing a lot of you don’t. You might not care either, but it’s actually kind of interesting and…
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Cranky on the Web (April 14 – 18)
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Cranky Concierge Thrives on Air Travel Problems – Travel Market Report We were lucky enough to get this great write up of our Cranky Concierge service in a publication aimed at travel professionals.
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Topic of the Week: The US Airways Porno Plane Incident
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By now, everyone has heard about the, hilarious (some might say unfortunate) photo that US Airways tweeted out earlier this week. If you haven’t heard about it, then picture a woman doing a graphic sexual…
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Public Service Announcement: Stop Naming New Airlines After Ones That Have Failed
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Stop it. Seriously. Ever since airlines started going out of business, people have felt the need to try and revive them. This is simply a terrible idea no matter how you look at it, but…
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How an Airline Customer Relations Rep Really Wants to Respond to Your Complaint (Guest Post)
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I don’t often do guest posts here, but this one was just way too much fun to ignore. This comes from a customer relations agent at a big airline who just needs to vent a…
