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Recent Articles
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My Video Review of the JetBlue Snack Boxes
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Hours after I wrote my scathing review of the new JetBlue snack boxes last week, I just happened to be at an event with the local JetBlue crew here in Long Beach. The station manager…
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Will the BA Flight Attendant Fight Finally be Settled?
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There’s a glimmer of hope out there for British Airways fliers. It appears that the airline and its flight attendants are getting very close to an agreement that would finally end all these on and…
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Delta’s Twitter Customer Service is a Good Start, Needs to Grow
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Another airline has given in to the powers of Twitter. This time, it’s Delta that has brought its customer service to Twitter in a big way, and that’s great news. It’s not quite where it…
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Cranky on the Web (June 21-25)
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Horizon Air Backs Out of California and Into a Box of Its Own Making – BNET Horizon has made some big schedule changes this past week, and it shows they’re in a corner, trying to…
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My Book “Where the Hell Am I Going?” Will be Available for Purchase Soon
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Remember long ago when I asked you all for information on what you’d be willing to pay for here? Many of you said a book, and now I’ve got one. Let me introduce “Where the…
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JetBlue Introduces Boring Buy on Board Meals
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You know JetBlue for their blue chips, but now they’ve decided to beef up their offerings. The airline quietly started launching buy-on-board meals this week and the result is underwhelming to say the least. Let’s…
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SkyTeam’s Chairman on Plans to Stop Being a “Very Clear Number Two” (Across the Aisle)
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The SkyTeam alliance got together in New York yesterday to shake hands, kiss babies, and generally feel good about things. See, they were celebrating the alliance’s ten year anniversary with a meeting in New York.…
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What’s up with Consolidators? (Ask Cranky)
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I’ve got a nice big backlog of Ask Cranky posts, and I thought this would be a good time to starting clearing that out. Today, we’re talking consolidators. Can you do a piece on consolidators/consolidator…
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A Compelling Argument Against Airline Mergers
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When it comes to mergers in the airline industry, I’ve generally been mildly in favor. I’m not exactly a fan boy, jumping up and down with excitement, but I hadn’t really seen enough negatives to…
