Recent Articles
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Cranky on the Web – Growing Quickly, Rapid Rewards Changes, JetBlue Cakes
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In the Trenches: Debating Rapid Growth – Small Business Center We’ve been evaluating some opportunities to grow the concierge busy fairly quickly. We think the…
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Topic of the Week: At What Point Does Spirit Become a Threat?
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You know this question has been asked in US airline headquarters for years. Spirit is growing, so when is it a real threat? We’ve just…
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Southwest Alters Rapid Rewards Redemption Rates to Be More Opaque
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Last week, Southwest quietly let it slip that it was going to vary the number of points required to redeem for flights. This wasn’t something…
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US Airlines Ramp Up Effort to Stifle Middle East Carriers – What Do They Know?
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It looks like American, Delta, and United are getting a little nervous about those fast-growing carriers in the Middle East. It’s bad enough that the…
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Cranky on the Web – Revisiting Social Media
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In the Trenches: Thinking About Social Media Again – Small Business Center Once again I take a look at our social media strategies. For those…
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Topic of the Week: Alaska Wants to Give American Its Mexico City Authority
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Here’s an interesting little tidbit that I came across on airliners.net this week. Alaska currently flies LAX-Mexico City once a day. It wants to give…
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A Trip on Virgin America I Wish I Didn’t Have to Take (Trip Report)
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I realize I’ve done a lot of trip reports lately, but that’s because I’ve had some unplanned travel. This trip was the worst example of…
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A Missed Opportunity: How American Should Have Responded to This Unhappy Traveler (Ask Cranky)
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This is a different kind of Ask Cranky. What started as a question about why American/US Airways keeps fares so high in the Pittsburgh-New York…
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Delta Earns a Cranky Jackass Award for Requiring Several Week Advance Purchase to Book Low Level Domestic Awards and Not Telling Anyone
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You may have seen elsewhere that Delta has decided to stop publishing all award charts. That’s bad, because it makes it easier for Delta to…
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Cranky on the Web – Debating Frequent Flier Programs,
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Do airline loyalty programs have a future? – Bullingdon Post This is a new site, and I was asked to participate in a panel with…
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Topic of the Week: Do Bigger Airplanes Matter?
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Delta announced it’s bringing its 717s back to the west coast. The LA – San Francisco shuttle will see half the flights upgauged from an…
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Strange Bedfellows: Korean to Codeshare with American
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Airlines announce codesharing relationships all the time, and I usually don’t give them a second look. But when an announcement came through yesterday that Korean…
