Recent Articles
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My Video Review of the JetBlue Snack Boxes
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Hours after I wrote my scathing review of the new JetBlue snack boxes last week, I just happened to be at an event with the…
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Will the BA Flight Attendant Fight Finally be Settled?
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There’s a glimmer of hope out there for British Airways fliers. It appears that the airline and its flight attendants are getting very close to…
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Delta’s Twitter Customer Service is a Good Start, Needs to Grow
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Another airline has given in to the powers of Twitter. This time, it’s Delta that has brought its customer service to Twitter in a big…
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Cranky on the Web (June 21-25)
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Horizon Air Backs Out of California and Into a Box of Its Own Making – BNET Horizon has made some big schedule changes this past…
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My Book “Where the Hell Am I Going?” Will be Available for Purchase Soon
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Remember long ago when I asked you all for information on what you’d be willing to pay for here? Many of you said a book,…
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JetBlue Introduces Boring Buy on Board Meals
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You know JetBlue for their blue chips, but now they’ve decided to beef up their offerings. The airline quietly started launching buy-on-board meals this week…
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SkyTeam’s Chairman on Plans to Stop Being a “Very Clear Number Two” (Across the Aisle)
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The SkyTeam alliance got together in New York yesterday to shake hands, kiss babies, and generally feel good about things. See, they were celebrating the…
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What’s up with Consolidators? (Ask Cranky)
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I’ve got a nice big backlog of Ask Cranky posts, and I thought this would be a good time to starting clearing that out. Today,…
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A Compelling Argument Against Airline Mergers
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When it comes to mergers in the airline industry, I’ve generally been mildly in favor. I’m not exactly a fan boy, jumping up and down…
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Cranky on the Web (June 14-18)
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ExpressJet’s New CEO Targets Costs to Fix the Airline. Duh – BNET ExpressJet’s new CEO is trying to make his mark by focusing on costs.…
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Travel Tools I Love: AwardWallet
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Raise your hand if you’ve memorized the frequent flier number, login, and password for every single rewards program you belong to? That’s what I thought.…
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Delta Gets a Cranky Jackass Award for Misleading One Way Award Travel
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Let me make something very clear: Never, ever book one way award travel on Delta. Not only is the value poor compared to other airlines,…
