Frequent Flier Programs
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American Sadly Chooses Conformity Over Superiority With Its New Revenue-Based AAdvantage Program
American has been talking about revamping its AAdvantage program for some time now, but thanks to the merger with US Airways, the…
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3 Links I Love: American AAdvantage Goes Revenue-Based, Allegiant Says Aloha to Hawai’i, Interview with Spirit’s CEO
Today’s featured link: American AAdvantage 2016 Changes (Including Award Chart Devaluation) – One Mile at a Time American announced it was going…
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The First Big Test: How American and US Airways Prepared to Merge Their Frequent Flier Programs This Weekend
In any airline merger, there are a million different things that have to come together and countless decisions to be made. But…
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Why Improving Elite SkyMiles Earning Requires Delta to Get Even More Complex
Delta has been getting a lot of bad press lately regarding changes to its SkyMiles frequent flier program (including right here on…
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Southwest Alters Rapid Rewards Redemption Rates to Be More Opaque
Last week, Southwest quietly let it slip that it was going to vary the number of points required to redeem for flights.…
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Delta Earns a Cranky Jackass Award for Requiring Several Week Advance Purchase to Book Low Level Domestic Awards and Not Telling Anyone
You may have seen elsewhere that Delta has decided to stop publishing all award charts. That’s bad, because it makes it easier…
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Cranky on the Web – Debating Frequent Flier Programs,
Do airline loyalty programs have a future? – Bullingdon Post This is a new site, and I was asked to participate in…
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British Airways Realigns Its Program to Make Big Spenders With Large Point Balances Happier (And the Rest, Not So Happy)
On Monday, British Airways reached out to me seeing if I’d like to get a briefing on something big coming up. I…
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Why Revenue-Based Loyalty Programs Aren’t the Right Answer
One of the big topics we tackled at the Travelport Ignite conference was loyalty programs. There were some very interesting ideas floated,…
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Former American CEO Bob Crandall Knows How to Entertain a Crowd
Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor…
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American’s New Upgrade Policy is a Smart Hybrid
American announced the details of the 2015 AAdvantage frequent flier program today, and I was given a sneak peek yesterday. The details…
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United Copies Delta’s Move to a Revenue-Based Loyalty Program, But What Will American Do?
Whether you like it or not, you have to admit that Delta went out on a limb when it decided to let…