United
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
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United Introduces a Familiar, Reliable, but Risky Ad Campaign
Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits…
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Topic of the Week: The Coolest Looking Winglet
We’ve seen all different kinds of winglets over the years, but the new scimitar winglet United has started installing this week is…
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United Copies and Pastes Delta’s New Elite Revenue Hurdle
You guys love your elite status with United, don’t you? When the airline started sending emails about new spending requirements to earn…
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United Goes Fully Flat… in Business Class… On Long Haul… From North American Hubs
I never thought I’d see the day, but United has finally finished outfitting its international fleet with flat beds in business class.…
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Cranky on the Web (May 13 – 17)
In the Trenches: Setting Priorities – Intuit Small Business Blog There are a lot of projects I’d like to complete here at…
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Topic of the Week: United’s Channel 9
United announced it would pull inflight entertainment off its A319s and A320s when it puts new seats on the airplanes. That means…
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United Jacks Up Change Fees, Earns the Cranky Jackass Award
You all know that I like fees. I think having ancillary fees lets people pick and choose what they want when they…
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Cranky on the Web (April 8 – 12)
How to Avoid an In-Flight Entertainment Incident on United – Perrin Post on Conde Nast Wendy asked me which flights on United…
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Cranky on the Web (March 25 – 29)
Southwest Airlines: We’re Not Really About Cheap Flights Anymore – Time I spoke with Brad Tuttle at Time as a follow-up to…
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And Now For a Really Stupid Lawsuit
I received a request from Janet Cho at the Cleveland Plain Dealer to comment on a story last week about a man…