United
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What Exactly Does United Mean When It Says It’s Going to Increase Long-Term Shareholder Value?
You may have noticed the release last week entitled “United Airlines Outlines Path for Increasing Long-term Shareholder Value.” If you saw it,…
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Topic of the Week: Who Should Get Tokyo/Haneda Slots?
American has thrown in the towel on its JFK to Tokyo/Haneda flight and will be handing the slots back. So far, there…
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Flying the Friendly Skies to Maui (Trip Report)
With my wife’s maternity leave from her job coming to an end, and a couple of unused United MileagePlus tickets sitting around…
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were…
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
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United Introduces a Familiar, Reliable, but Risky Ad Campaign
Throughout history, some of the stickiest advertising jingles and slogans have come from airlines. United apparently likes the nostalgia, because it is…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits…
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Topic of the Week: The Coolest Looking Winglet
We’ve seen all different kinds of winglets over the years, but the new scimitar winglet United has started installing this week is…
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United Copies and Pastes Delta’s New Elite Revenue Hurdle
You guys love your elite status with United, don’t you? When the airline started sending emails about new spending requirements to earn…
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United Goes Fully Flat… in Business Class… On Long Haul… From North American Hubs
I never thought I’d see the day, but United has finally finished outfitting its international fleet with flat beds in business class.…
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Cranky on the Web (May 13 – 17)
In the Trenches: Setting Priorities – Intuit Small Business Blog There are a lot of projects I’d like to complete here at…
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Topic of the Week: United’s Channel 9
United announced it would pull inflight entertainment off its A319s and A320s when it puts new seats on the airplanes. That means…