United
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Topic of the Week: United Gets Ready to Make SFO Work Better
We’re finally getting toward the end of United’s tough times at SFO. For awhile now, the operation has been split between its…
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A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?
Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s…
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Topic of the Week: How Do You Feel About United Now?
It has been a content-heavy week with my four-part series on my visit with United Airlines. (See Part 1, Part 2, Part…
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
You guys still with me? It’s been a long series, but we have finally come to the last post. We left off…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping…
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A Day With United Management: Getting There and Back (Trip Report)
Last month, United invited me out to Chicago so I could visit with a few different departments and learn more about what…
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What Exactly Does United Mean When It Says It’s Going to Increase Long-Term Shareholder Value?
You may have noticed the release last week entitled “United Airlines Outlines Path for Increasing Long-term Shareholder Value.” If you saw it,…
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Topic of the Week: Who Should Get Tokyo/Haneda Slots?
American has thrown in the towel on its JFK to Tokyo/Haneda flight and will be handing the slots back. So far, there…
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Flying the Friendly Skies to Maui (Trip Report)
With my wife’s maternity leave from her job coming to an end, and a couple of unused United MileagePlus tickets sitting around…
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were…