United
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Cranky on the Web (February 8 – 14)
With United hub’s exit, Hopkins is back on the radar of other airlines – Crain’s Cleveland Business I was asked to comment…
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ExpressJet Tells United It Needs to Reduce Express Flying Due to Pilot Shortage
The impact of new rest rules and higher minimum hour requirements for commercial pilots in the US continues to have bigger and…
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United Cuts Its Cleveland Hub, Blames Connecting Passengers and the FAA
Less than two months ago, I asked Brian Znotins, VP of Network for United, what the future of Cleveland looked like. He…
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American, Delays/Cancellations, Delta, JetBlue, JFK – New York/JFK, ORD – Chicago/O’Hare, United, WeatherAn In-Depth Look at How Airlines Handled the Weather in New York and Chicago
I’ve had a few notes and comments come in regarding how one airline handled the bad weather last week versus another airline.…
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Topic of the Week: United Gets Ready to Make SFO Work Better
We’re finally getting toward the end of United’s tough times at SFO. For awhile now, the operation has been split between its…
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A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?
Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s…
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Topic of the Week: How Do You Feel About United Now?
It has been a content-heavy week with my four-part series on my visit with United Airlines. (See Part 1, Part 2, Part…
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
You guys still with me? It’s been a long series, but we have finally come to the last post. We left off…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping…
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A Day With United Management: Getting There and Back (Trip Report)
Last month, United invited me out to Chicago so I could visit with a few different departments and learn more about what…