United
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The One Thing That Really Bothers Me About Basic Economy
With the imminent launch of Basic Economy on both United and American, we are on the cusp of a massive change that…
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I’m Skeptical That United is Really Planning a Huge Growth Push at LAX
Bloomberg ran the headline and the news spread like wildfire. “United Airlines Said to Plan Los Angeles Push in Comeback Effort.” Could…
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Cranky on the Web: United’s Corporate Guarantee
United Bolsters Reliability Guarantee to Its Corporate Travel Customers – Skift I’ll admit it’s a stretch to include this here since my…
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United is Retiring Its 747s By the End of the Year, and I’m Glad
You can’t call yourself an airline dork if you don’t love the 747, and I can imagine that many of you shook…
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To Nobody’s Surprise, United Won’t Have to Pay Out On Its 2016 Performance Guarantee
In the summer of 2015, Delta was so proud of its operational performance that it put out a guarantee for corporate customers.…
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Reviewing Your 2016 Predictions and Making Your 2017 Picks
With 2016 coming to a close (thankfully, finally), it’s time to go back and review the predictions you made waaaay back at…
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The Cranky Flier Interview: United CEO Oscar Munoz – Part 2
If you enjoyed the first part of my interview with United CEO Oscar Munoz, you’ll be happy to know that the back…
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Cranky on the Web: Basic Economy Covered Right, Pet Travel Podcast, The Mileage Game
United Airlines’ new Basic Economy fares: no carry-on, no seat assignment, no problem? – The Plain Dealer A good article out of…
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United Missed a Real Opportunity to Make Basic Economy a Good Story
When United’s Basic Economy rolled out last month, I was generally in favor of the idea. The goal of offering a differentiated…
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The Cranky Flier Interview: United CEO Oscar Munoz – Part 1
Remember that whole podcast thing? Well I’ve spoken with a variety of readers/listeners and learned that it’s the interviews with industry people…
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United’s Revenue Management Problem: The Death of Independence of Demand
The most important theme coming out of United’s investor day last week was that it admits something that everyone else has known…
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3 Links I Love: An Oscar Profile, Herb Looks Back, Alaska Reunion
This week’s featured link: How United’s Oscar Munoz Bounced Back After a Heart Transplant – Fortune Hers a good, long look at…