Airlines
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Delta Shakes Up SkyMiles but Fails to Give The Details Needed to Evaluate the Change Properly
Last week, Delta announced a major overhaul of the SkyMiles program that changes points-earning from a mileage-based scheme to a revenue-based one.…
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Cranky on the Web (February 24 – 28)
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to…
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Topic of the Week: What Routes Do You Hope the 787 Will Open?
United is going to use its 787-9 to fly nonstop from LA to Melbourne. This seems like a great use of that…
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Savannah for $49.72 Roundtrip (Trip Report)
I’d like to start this trip report with a big, heartfelt thank you to the Delta pricing department. If not for you…
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Touring Boeing’s 737 Factory in Renton
After SilkAir’s delivery ceremony for the airline’s first new 737-800 and the dinner at the Museum of Flight that evening, you’d think…
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New Pilot Shortage Strategy: Rip Half the Seats Off the Airplane
Pop quiz. What is wrong with this seat map that recently popped up on Great Lakes Airlines’ website? If you said it…
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Who the F*&@ is Florida Express Jet?
Remember the good old days when all kinds of crazy people with money to burn started up airlines for just for the…
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As United Shrinks Cleveland, Other Airlines Start to Move In
That didn’t take long. Just last week United announced it would dismantle its Cleveland hub, but now others are already starting to…
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American Eagle Envoy Pilots Throw Down the Gauntlet, Try to Call American’s Bluff
The idea of pilot shortages at regional airlines may seem mundane to those of you outside the industry, but this has created…
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Cranky on the Web (February 8 – 14)
With United hub’s exit, Hopkins is back on the radar of other airlines – Crain’s Cleveland Business I was asked to comment…
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An Airborne Super Bowl (Trip Report)
Despite several previous attempts, I have never been able to take a tour of a Boeing airplane factory. This time, when SilkAir…
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Visiting With SilkAir Upon Delivery of Its First 737-800
There’s a good chance you’ve never heard of SilkAir, but you most likely know its parent company, Singapore Airlines. SilkAir has effectively…