American
-
American Makes Choice Fares What They Should Have Been When They Launched
When American and US Airways merged, there were plenty of people assuming that the airline would use a blunt instrument to increase…
-
Cranky on the Web (February 24 – 28)
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to…
-
American Eagle Envoy Pilots Throw Down the Gauntlet, Try to Call American’s Bluff
The idea of pilot shortages at regional airlines may seem mundane to those of you outside the industry, but this has created…
-
Another Look at American’s New LaGuardia Flights
I know I just wrote about this last week, but the schedules for American’s new flying at New York/LaGuardia airport have been…
-
A Short and Somewhat Confusing History of American Eagle, er, Envoy
American Eagle Airlines has announced that it’s changing its name to Envoy, but it will keep flying under the American Eagle brand.…
-
First Glimpse of American’s New York Strategy Shows Less Focus on New Yorkers
We had our first look into the new American’s schedule planning strategy last week when the airline announced how it would deal…
-
Cranky on the Web (January 13 – 17)
Airline merger will hurt some cardholders – Philadelphia Inquirer Apparently the decision to stop allowing Amex Platinum access to US Airways clubs…
-
American, Delays/Cancellations, Delta, JetBlue, JFK – New York/JFK, ORD – Chicago/O’Hare, United, WeatherAn In-Depth Look at How Airlines Handled the Weather in New York and Chicago
I’ve had a few notes and comments come in regarding how one airline handled the bad weather last week versus another airline.…
-
I May Not Like American’s Livery But I Get Why It’s Staying
We now know how American will paint its airplanes. Just over half of the 60 percent of American’s employees that voted chose…
-
A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?
Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s…
-
Cranky on the Web (December 16 – 20)
Cranky Concierge – and how it can make your travel day – MakeTravelBetter.com A client of ours wrote us up after having…
-
Cranky on the Web (December 7 – 13)
Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the…