American
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As American Shrinks at JFK’s Terminal 8, British Airways Moves In to Fill the Void
When American finished building its opulent Terminal 8 complex at New York’s JFK Airport in 2007, there were already plans to expand.…
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Delta’s Brand Reaps the Benefits of the A220s Customer-Friendly Experience
Often when an airline rolls out a new aircraft type, it’s done with great fanfare. It’s not every day that a new…
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Decent January On-Time Performance for the Big Five Marred by High Cancellation Rate
As the Midwest continues to be crushed by the polar vortex, I found myself wondering just how operations have run this year.…
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American Gets Competitive With Flat Beds in the Crowded Los Angeles to Boston Market
The news came as a surprise to me. After many years of saying that it just didn’t have enough premium-configured A321T aircraft…
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So, Just What Is Wrong With American?
I recently wrote about American CEO Doug Parker’s view on why things are on the right track at American, but that’s certainly…
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Cranky on the Web: Talking Basic Economy, Hidden City Ticketing, and More
The 411 on Preferred Seating Fees & Basic Economy Fares – Miles to Go podcastI sat down for a long chat with…
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Doug Parker Explains Why Wall Street is Wrong
When I sat down with American CEO Doug Parker recently, I was told the interview was limited to talking about Los Angeles,…
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A Magical Interview with American Airlines CEO Doug Parker
I mentioned the big press event at Los Angeles International Airport (LAX) in yesterday’s post, and I said I’d follow it up…
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American Breaks Ground On An Extreme LAX Terminal Makeover
There was a big event in a hidden room in the bowels of Terminal 5 at Los Angeles International Airport (LAX) last…
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A Vision for American in Phoenix: Mountains to the World (The Optimistic View)
I wrote about possible doom and gloom for American’s Phoenix hub last week, but today I’m going to put the rose-colored glasses…
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American is Limiting Reaccommodation Options for Travelers When Things Go Wrong
The gap between what travelers can expect from low-cost and legacy airlines has been narrowing for some time, but there has long…
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3 Links I Love: Interviewing United Execs, Ramping Up Against Gulf Carriers, Sun Country Look Back
Tomorrow is Dorkfest! Hope to see some of you at In-N-Out by LAX between 11 and 1p… This week’s featured link:How United’s…