Brett
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Cranky on the Web – Pricing Changes
In the Trenches: Giving In to Peer Pricing Pressure – Small Business Center Cranky Concierge doesn’t price like traditional travel agents, but…
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Topic of the Week: Mint Goes to the Caribbean
JetBlue is taking its Mint product beyond just the New York-LA/SF routes. During the peak season, there will be weekly flights to…
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Spirit Explains Its First DOT Report Card, But Do You Agree With The Rationale?
This month, for the first time, Spirit’s operational performance is included in the Department of Transportation Air Travel Consumer Report. The results…
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If Anyone Will Make Low Cost Transatlantic Flying Work, It’s Probably Ryanair
I can’t remember the first time we heard Ryanair chief Michael O’Leary talk about wanting to fly Transatlantic but it’s been something…
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The Big US Carriers Are Just Begging for Competition
Every time I hear airlines talk about capacity constraint, my mind drifts to small town England. It’s not a real small town,…
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Cranky on the Web – Delta’s Shrinking Hub, Triage When Things Get Tough
Delta downsizing flights to 14 more cities – Cincinnati Enquirer I was asked when I thought the Delta hub in Cincinnati would…
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Topic of the Week: Frontier’s Reservation System Switch
Last weekend, Frontier ditched its fancy Sabre reservations system for a more basic and less expensive Navitaire system. This is helping the…
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A Day in the Life of Cranky Concierge During a Major Storm (Tales From the Field)
If you were traveling in the eastern half of the country last week, you know what a mess it was. The weather…
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Why Improving Elite SkyMiles Earning Requires Delta to Get Even More Complex
Delta has been getting a lot of bad press lately regarding changes to its SkyMiles frequent flier program (including right here on…
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The US Carriers Show Their Case Against Middle East Carriers, But Will Anyone Care?
It was just a couple weeks ago that I wrote about how American, Delta, and United have banded together to request that…
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Cranky on the Web – Letting Go
In the Trenches: Letting Someone Go – Small Business Center I had to let someone go from Cranky Concierge last week, and…
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Topic of the Week: The Dumbest Job for An Airport Manager
The City of Atlanta decided to task its airport manager with one of the dumbest jobs I can imagine. That job? To…