Brett
-
A Day in the Life of Cranky Concierge During a Major Storm (Tales From the Field)
If you were traveling in the eastern half of the country last week, you know what a mess it was. The weather…
-
Why Improving Elite SkyMiles Earning Requires Delta to Get Even More Complex
Delta has been getting a lot of bad press lately regarding changes to its SkyMiles frequent flier program (including right here on…
-
The US Carriers Show Their Case Against Middle East Carriers, But Will Anyone Care?
It was just a couple weeks ago that I wrote about how American, Delta, and United have banded together to request that…
-
Cranky on the Web – Letting Go
In the Trenches: Letting Someone Go – Small Business Center I had to let someone go from Cranky Concierge last week, and…
-
Topic of the Week: The Dumbest Job for An Airport Manager
The City of Atlanta decided to task its airport manager with one of the dumbest jobs I can imagine. That job? To…
-
Why Do We Fly In High Clouds? (Ask Cranky)
This is a bit of a strange Ask Cranky in that it’s actually a question I’m asking myself. To pilots, this is…
-
My First Flight in American’s New Slimline Seats (Trip Report)
By my standards, I’ve been traveling a lot. It’s been a draining and emotional couple weeks, and to make things more challenging,…
-
Which Airlines and Cities Stand to Win if The LaGuardia Perimeter Rule Disappears?
We’ve heard rumblings about the death of outdated perimeter rules at both Washington/National and New York/LaGuardia for years. But could it actually…
-
Cranky on the Web – Managing Passwords
In the Trenches: Managing Passwords – Small Business Center I hate passwords. But they’re a necessary evil.
-
Topic of the Week: Any Safety Concerns?
It’s been a safety-issue kind of week, hasn’t it? There’s the letter United sent to its pilots regarding some serious problems. Then…
-
Delta Makes a Big Investment in Improving Wifi Speed and Coverage
Delta announced yesterday that it would be making big investments in improving its wifi speed and coverage. This, of course, is good…
-
JetBlue Officially Requests a Customs and Immigration Facility in Long Beach
If you’ve been waiting for a fun-filled airport battle, then you’ve come to the right place. After months of discussion about the…