Brett
-
American Decides to Cut All Ties with JetBlue
American put out a very tersely-worded release last week announcing that its relationship with JetBlue was coming to an end. This had…
-
Cranky on the Web (March 10 – 14)
In the Trenches: The Difficulty of Going Mobile – Intuit Small Business Blog In particular, this is about the difficulty of getting…
-
Topic of the Week: Malaysia Airlines Flight 370
I haven’t written about the strange disappearance of Malaysia 370 because I have nothing to add. We know very little and the…
-
The Fight for American’s Gates At Dallas/Love Field Heats Up
When American and US Airways settled with the Department of Justice (DOJ) and offered to give up some assets to complete their…
-
American is Upgrading Its 767s, but Only the Front Half
Before the US Airways merger, American had said it would eventually refit some of its 767 fleet with flat beds in Business…
-
United’s Economy Plus Policy When You Change Your Flight is Entirely Unfair
If you buy an upgrade into an extra legroom seat, you probably expect that fee to be non-refundable if you decide not…
-
Cranky on the Web (March 3 – 7)
Volaris interested in joint marketing program at Ontario Airport – Inland Valley Daily Bulletin Volaris is interested in its using Ontario’s joint…
-
Topic of the Week: Delta’s New Award Chart is Out
It looks like all the negative press surrounding Delta’s decision to only release the earning and not burning half of its new…
-
Frontier’s Expansion in St Louis is All About Lowering Costs
Frontier has been on a tear lately. In the last month, it has announced 13 new routes; 3 of them from what…
-
American Makes Choice Fares What They Should Have Been When They Launched
When American and US Airways merged, there were plenty of people assuming that the airline would use a blunt instrument to increase…
-
Delta Shakes Up SkyMiles but Fails to Give The Details Needed to Evaluate the Change Properly
Last week, Delta announced a major overhaul of the SkyMiles program that changes points-earning from a mileage-based scheme to a revenue-based one.…
-
Cranky on the Web (February 24 – 28)
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to…