Brett
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Topic of the Week: How Much Would You Pay Delta to Upgrade to a Private Jet?
Delta came out with a really unique program this week. Since Delta has a fleet of private jets, it has come up…
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United Does a Quick Hop Well (Trip Report)
You’ve already seen my posts on how the flight attendant training went in Houston, but I didn’t talk about how I actually…
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A Three Hour Introduction To How United Serves a Long Haul Premium Cabin Meal
Yesterday I gave an overview of my day going through International Service Training for flight attendants at United. Today, I’m going into…
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Reflecting on My Day Training to Be a United Flight Attendant
A couple months ago, United asked me if I’d be interested in coming down to Houston to do a day of flight…
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Cranky on the Web – My Last “In The Trenches” Column, JetBlue’s Take on Wifi
For those of you who have enjoyed my regular “In the Trenches” column on Intuit’s blog (now the called Small Business Center)…
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Topic of the Week: United Upgrades Its 767s But Eliminates First Class on Them
This came out of an internal communication at United earlier this week. The airline is going to redo its 767-300s and eliminate…
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Delta Finds a Bankrupt Skymark to be Its Great Japanese Hope
It’s no secret that Delta isn’t happy with its situation in Japan. It wants a close partner over there, and it’s the…
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Frontier’s New Seats Give More Room to the Middle Seat (and No Room for Your Laptop)
Frontier has been slowly working on its transition from a traditional kind of airline into a more point-to-point-focused ultra low cost carrier…
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Not JetBlue’s Finest Moment (Trip Report)
I was asked to speak at the DMAI Annual Convention in Austin last week, and naturally, I was excited. Why? Because Austin…
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Cranky on the Web – Doing Someone Else’s Job
In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and…
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Topic of the Week: Your Favorite Vestige of Departed Airlines
As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set…
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TSA and American Discriminate Against the French
Last week, we had our internal Crankyfest gathering for Cranky Concierge. We do this every year as a way for the team…