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Recent Articles
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A Classically Sucky Orbitz Customer Service Experience
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This is a pretty dead week in terms of news, so I figured I’d pull out some lighter stories. One of our Cranky Concierge clients, let’s call him George Bailey, had an almost comically-terrible interaction…
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Remember that $60,000 Deal to Name a Virgin America Airplane? Here’s Who Bought It
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Last month, Virgin America decided to sell a pretty unique deal through Gilt City. Anyone with $60,000 could get a roundtrip charter flight anywhere Virgin America flies in the US. That in itself isn’t that…
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Cranky on the Web (December 19 – 23)
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Pack patience for air travel amateurs – CNN Out of the Office ’tis the season for amateur travelers to come out of the woodwork. Here are some thoughts on how business travelers can navigate it.…
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Topic of the Week: ANA Brings the 787 to the US
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ANA has announced that will start flying the 787 to the US. First market are Seattle and San Jose. Is that a surprise to you? My guess is that United will pull its Seattle to…
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The Many Steps Alaska Takes to Put Food on Your Flight
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I had a great opportunity earlier this week to head on over to LAX to do a menu tasting with Alaska Airlines. They loaded me up with tasty food, but to me it was the…
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Virgin America Still Having Major System Problems More Than a Month After System Changes
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If you’ve flown Virgin America any time since October, there’s a good chance that your experience has been sub-par. No, it has nothing to do with the onboard product but rather the fragile technology infrastructure,…
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Winners and Losers in Delta’s Big Expansion at New York’s La Guardia Airport
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The details are out. Now that the feds have finally paved the way for the Delta/US Airways slot swap (at least this part of it), Delta can finally roll out its plans to dominate New…
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Cranky on the Web (December 12 – 16)
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Great new for those who want to follow me on the CNTraveler website. You can now subscribe to an RSS feed of my posts alone. American Airlines About to Make a lot of People Much…
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Topic of the Week: Who Wants to be a Guest Poster?
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It’s getting close. My wife is due in just about 3 weeks, and that means I’m going to need to take a little Cranky break once it happens. I don’t plan on being gone for…
