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Recent Articles
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What the Heck is Delta Doing in Seattle?
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It started out innocently enough. Delta chose a couple routes where it wanted to add capacity to Seattle, its newest international gateway. Then it added more, and more, and more. Now it’s hard to think…
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Cranky on the Web (December 16 – 20)
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Cranky Concierge – and how it can make your travel day – MakeTravelBetter.com A client of ours wrote us up after having a great experience with one of our concierges. How to handle weather delays…
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Topic of the Week: How Do You Feel About United Now?
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It has been a content-heavy week with my four-part series on my visit with United Airlines. (See Part 1, Part 2, Part 3, Part 4) Now, I’ll shift the spotlight on you. Did you learn…
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
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You guys still with me? It’s been a long series, but we have finally come to the last post. We left off yesterday after my tour of the NOC. The sun had set, and it…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
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At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my day with United’s management. Now, it’s time to get dorky. (See Part 1,…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
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Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of your seats, waiting to hear the rest of my conversation with Scott Wilson,…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
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“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping my head around the labyrinth that is United’s headquarters in the Sears Willis…
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Cranky on the Web (December 7 – 13)
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Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the merger. The comment of mine they used was about the operation. What does…
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Topic of the Week: A340s with Narrow Seats
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Airbus is trying to breathe some life into the A340 program. While airplanes aren’t being made anymore, Airbus is scrambling to keep values of used airplanes up because it’s on the hook if the values…
