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Recent Articles
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Cranky on the Web – Fixing LAX, Finding Healthcare
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Fixing the Problems at LAX – PBS Studio SoCal I sat down for a half hour discussion about some of the issues surrounding LAX. It was a fun discussion that first aired last night at…
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Welcome to the New Email Subscription System
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I mentioned this a couple weeks ago, but today The Cranky Flier is officially switching over to the new Postmatic email subscription system. Here’s what you need to know. *If you have any problems receiving…
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American’s Latest Improvements Show An Attempt to Balance Customer Experience with Spending Tons of Money
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I wrote earlier this week about how Delta was working on re-branding to reflect all the product improvements it had made over the last few years. Well, American and US Airways are about 5 years…
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Delta’s Big Branding Exercise Reflects Changes That Have Already Been Made, Not New Ones
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You’d think from the tone of Delta’s announcement yesterday that there were some huge changes being made to the airline’s product. That’s not the case. This is really Delta’s attempt to do a better job…
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Across the Aisle from David Neeleman on Azul’s Skycouches, US Partner Opportunities, and More (Part 2)
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In part 1 of my discussion with Azul’s David Neeleman, I had him focus on why this was going to work when the odds seemed stacked against the airline. In this part, we dive into…
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Cranky on the Web (December 1 – 5 ) – Hidden City Ticketing, First Class, More
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This secret trick could save you money on airfare — but beware – Digital Trends I was asked to comment about hidden city ticketing – where you buy a ticket to one place but get…
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Topic of the Week: How Do You Feel About Strikes?
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Lufthansa pilots spent much of this week striking. Air France pilots have done that a lot this year as well. Regardless of how you feel about the strike itself, how do you feel about it…
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Across the Aisle From David Neeleman on Why Azul’s New Service to the US is Going to Work (Part 1)
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Way back in 2010, I spoke with JetBlue and Azul founder David Neeleman (Part 1, Part 2, Part 3). As he does best, David was in hyper-growth mode at Brazilian airline Azul. It had a…
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Profit Sharing: Why American Doesn’t Like It, Why It Should Have Done It Anyway, and Why It Can’t Do It Now
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I really thought this was going to die down eventually, but it hasn’t. The topic of profit-sharing at the new American (or lack thereof) has really angered a lot of people, and the noise is…
