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The Good and the Bad of Etihad’s A380 First Class Apartments (Guest Post)
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It’s been a few years since you last heard from Geoff Fischer on the blog. But after tackling some seriously difficult challenges, including flying First Class on both Cathay Pacific and Emirates, he’s back again.…
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Why the TSA, Congress, and Even the White House are Making Airport Security Lines Worse
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After years of increasingly frustrating airport security experiences, the introduction of Pre Check seemed like the first step in reversing the trend. For those who signed up for it, Pre Check did create dramatic improvements.…
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3 Links I Love: Other Industries Like Airline Pricing, United Flight Attendant Optimism, Norwegian’s Huge London Plans
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This week’s featured link: Why ‘dynamic’ pricing based on real-time supply and demand is rapidly spreading – Los Angeles Times It has taken a long time, but other industries are starting to see value in…
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Some Have a Real Impact While Others Don’t, But Aviation Emission Reduction Efforts are Picking Up Steam
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It’s been far too long since I’ve written about aviation and the environment, so today seemed like a good day to catch up. There are a lot of good things going on to help reduce…
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Flying Main Cabin Extra One Way and First Class the Other on an American A321 (Trip Report)
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About a month ago, Salesforce.com asked if I’d be willing to come speak at an event they were holding for a small group of folks at American. The topic? Anything about the customer experience. I’m…
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Why Does Congress Keep Trying to Over-Regulate Airlines?
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It seems like every week, as of late, there’s a new proposed bill coming out of Congress that tries to slap over-reaching regulations on the airlines. In general it’s not a surprise, since that’s pretty…
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3 Links I Love: United’s Board Room Brawl, Amazon Airlines, Alaska’s Eclipse Flight
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This week’s featured link: And it Turned in to a Boardroom Blitz – Wandering Aramean I was debating writing a full post about United’s board room brawl, but I’m not quite there yet. I want…
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Self-Cleaning Toilets Sound Great, But Why Not the Entire Airplane?
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Has everyone heard about Boeing’s so-called self-cleaning lavatory prototype? Sounds great, but there’s some false advertising here. (It doesn’t actually clean itself. It sanitizes, which is totally different.) But it’s still a good idea, and…
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Walking the New Connector Between Terminal 4 and the Bradley Terminal at LAX
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One of the big issues at Los Angeles International Airport (LAX) is the inability to make connections between terminals without having to leave security. This has been slowly changing, and now we have the biggest…
