This week’s featured link:
Canceled flights, wrecked vacations and leaky planes: Passenger frustrations rise as American Airlines struggles – Dallas Morning News
The media coverage continues to pummel American for its poor showing this summer. At the Boyd Conference this week, the questions for American mostly focused on fixing the problems and finding out how much it’s going to cost. The long slog continues.

Two for the road:
Captain Al Haynes ‘made the impossible possible’ – United Hub
The captain of United 232 has passed away. He and the three others in the cockpit saved an incredible number of passengers despite the aircraft cartwheeling at the Sioux City Airport after losing all hydraulics. This article itself is light, but at the bottom you can click on a link to read him talking about the events that day.
The Origin of Economy Class – KLM Blog
This is apparently a re-post by KLM, but it’s a great read nonetheless.