Cranky on the Web (August 12 – 16)

In the Trenches: Choosing Our Tone With Unhappy CustomersIntuit Small Business Blog
Every business has unhappy customers from time to time, but sometimes it doesn’t make any sense. With those, I have a hard time finding the right tone.

Airlines fight back on DOJ challenge to mergerThe Cycle on MSNBC
Krystal Ball on The Cycle brought up in the discussion about the merger. See the clip at the link – the Cranky mention starts at 3m18s.

GlobeTrotters on Twitter | Brett Snyder (The Cranky Flier)
Vishal did a little interview with me as part of his GlobeTrotters series.

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