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A Look Inside American’s New Transcon Airplane — But How Long Will It Fly Like This?
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Last week, American began showing off the newest addition to its fleet, the A321T. No, that’s not a new variant of Airbus’s A321. It’s the specially-outfitted aircraft that will fly exclusively between New York/JFK and…
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What the Heck is Delta Doing in Seattle?
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It started out innocently enough. Delta chose a couple routes where it wanted to add capacity to Seattle, its newest international gateway. Then it added more, and more, and more. Now it’s hard to think…
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Cranky on the Web (December 16 – 20)
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Cranky Concierge – and how it can make your travel day – MakeTravelBetter.com A client of ours wrote us up after having a great experience with one of our concierges. How to handle weather delays…
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Topic of the Week: How Do You Feel About United Now?
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It has been a content-heavy week with my four-part series on my visit with United Airlines. (See Part 1, Part 2, Part 3, Part 4) Now, I’ll shift the spotlight on you. Did you learn…
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A Day with United Management: Brand Standards, Flying the Friendly Skies Again, and Sales
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You guys still with me? It’s been a long series, but we have finally come to the last post. We left off yesterday after my tour of the NOC. The sun had set, and it…
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
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At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my day with United’s management. Now, it’s time to get dorky. (See Part 1,…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
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Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of your seats, waiting to hear the rest of my conversation with Scott Wilson,…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
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“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping my head around the labyrinth that is United’s headquarters in the Sears Willis…
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Cranky on the Web (December 7 – 13)
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Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the merger. The comment of mine they used was about the operation. What does…
