Recent Articles
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Southwest Walks Away From WestJet, Now What?
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In a move that surprised nobody, Southwest told WestJet to take a hike last week after their relationship fell on hard times. It looks like…
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Carry-On Guide for Misinformed Senators
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Wondering why I’m posting on a Sunday? Well, it’s to welcome Washington Post readers to the site. See, today I had an opinion piece in…
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Cranky on the Web (April 12 – 16)
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WiFi When You Fly: A Battle of the Business Models – BNET Is there a difference for the customer between GoGo and Row 44 inflight…
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Volcano Decides to Halt European Flights Since Nobody is Striking This Week
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It’s a rare week when there isn’t a strike at a European airline, but this appears to be one of them. Unhappy with this news,…
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Be Wary of United.com Promo Codes
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A distraught reader sent me a note yesterday about a bonus mile offer he received from United, and I thought it was worth sharing with…
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Frontier Wins, Midwest Dies, the Cookie Lives
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Republic has made its branding decision. Fortunately, Frontier lives and Midwest dies. Midwest was kind of like your great, great uncle who has been barely…
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If You Book with an Online Travel Agent, Always Double-Check With Your Airline
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I’ve run across plenty of problems when it comes to helping our Cranky Concierge clients, but a recent run in with CheapOair.com has me absolutely…
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Who the F*&@ is California Pacific Airlines?
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There are no columns more fun to write than those diving into some obscure little airline that has grandiose startup plans. This time, it’s California…
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Cranky on the Web (April 5 – 9)
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Even April Fools’ Can’t Stop Southwest Talking About Bag Fees – BNET If you haven’t seen Southwest’s April Fools’ joke, it’s a good one. And…
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State of DIA Panel Discussion – Watch the Video
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It took awhile, but as promised I’ve got the panel discussion at the State of DIA 2010 posted for your viewing pleasure. If you live…
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US Airways and Delta Throw Down with the Feds and Southwest Over Slot Swap
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This whole US Airways/Delta slot swap in DC and New York just keeps dragging on and on. Have you had enough yet? Just wanna see…
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American Learns a Lesson in Communications (Or At Least, They Should)
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I’ve written here before about the importance of good, quick communication when it comes to dispute resolution in the world of social media. Most notably,…
