Cranky on the Web: A New Cranky Podcast, Summer Predictions, More Refunds

Cranky on the Web: A New Cranky Podcast, Summer Predictions, More Refunds

Cranky Talk Episode 1 – The Phantom Refunds
We’ve been tinkering with expanding podcasting, and this week we’ve launched our very first consumer-focused Cranky Talk. We decided to start with a short look at the refund issue, and we’re already working on our second episode. You can listen below, by …

3 Links I Love: A 5 Year Recovery, Mitsubishi Hurting, Ryanair Denies Airbus

3 Links I Love: A 5 Year Recovery, Mitsubishi Hurting, Ryanair Denies Airbus

This week’s featured link

COVID-19 Outlook for air travel in the next 5 yearsIATA
This presentation has all kinds of interesting tidbits around how IATA came to the conclusion that the industry will go back to normal in 3 to 5 years, lagging the rest of the economy. …

When Agencies Make Up Rules and Deny Refunds (Tales From the Field)

When Agencies Make Up Rules and Deny Refunds (Tales From the Field)

Today, I bring you a very special edition of Tales From the Field. What makes it so special? Well, today’s story has nothing to do with a Cranky Concierge client; it happened to us directly. The villian in today’s tale is Chase Ultimate Rewards, powered by Expedia, but you should …

Delta, United Schedule Half as Much Flying as American in June

Delta, United Schedule Half as Much Flying as American in June

Over the weekend, Delta and United filed their June schedules, and again, I dove into Diio by Cirium data to see how things look. Compared to the American filing from last week, United and Delta look pretty conservative. Here’s a comparison between the three.

United’s Short-Sighted Efforts to Preserve Cash at All Costs

United’s Short-Sighted Efforts to Preserve Cash at All Costs

Of all airlines, United has by far had the most dire predictions for the arc of the COVID-19 pandemic. President Scott Kirby rightly set the tone early by sounding alarms when others thought it could still just be a quick economic dip. We now know that this is going to …

Cranky on the Web: Recovery Thoughts, Frontier’s Middle Seat, Air Canada’s Refund Refusal, Change Fees

Cranky on the Web: Recovery Thoughts, Frontier’s Middle Seat, Air Canada’s Refund Refusal, Change Fees

I sat down with Courtney Miller for a 35 minute discussion that ranged from Hawaii’s uniqueness to through on the recovery. Come on, you know you were just looking for a good way to kill 35 minutes this weekend. Here you go.

Q&A: Why some planes are crowded even with

3 Links I Love: Emirates on COVID, Alitalia Being Alitalia, The Queen Flies High Again

3 Links I Love: Emirates on COVID, Alitalia Being Alitalia, The Queen Flies High Again

This Week’s Featured Link

Emirates’ Tim Clark: Coronavirus is a black swan event for the airline industryThe National
I’m a sucker for a CEO interview that actually has substance. Here’s a good interview with the (probably still) outgoing head of Emirates, Sir Tim Clark.

American’s June Domestic Schedule Sees Modest Growth, Texas Cuts

American’s June Domestic Schedule Sees Modest Growth, Texas Cuts

I’ve analyzed May schedules to death over the last couple of weeks, so now it’s time to move on to June. My assumption is that May should be the low point, and that means we can finally start talking about growth again! Ok, maybe that last statement didn’t deserve an …

Two Ways You Can Support Cranky: Cranky Daily and Merchandise

Two Ways You Can Support Cranky: Cranky Daily and Merchandise

As the pandemic drags on, we at Cranky Flier and Cranky Concierge have been churning out ideas about ways to raise revenue until travel returns. We have plenty of ideas in the hopper, and some of them might actually be good. I’m taking this Wednesday to tell you about two …

Norwegian Likely to Live to See Another Day… Which May Not Be Until Next Year

Norwegian Likely to Live to See Another Day… Which May Not Be Until Next Year

As most everyone knows, Norwegian had been in bad shape long before this coronavirus crisis began. Things have naturally only gone downhill in the last couple months. If the airline’s survival was in doubt previously, you’d think now it would be near impossible. You’d be wrong. Norwegian keeps pulling rabbits …

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