When it comes to airline mergers, there is no bigger single milestone from a traveler’s perspective than the migration to a single reservation system. After that point, all reservations are in the same place and under the same airline code. It’s really when the other entity stops existing from a … Read the post
The talk of the US airline industry these days is all about one thing… what’s wrong with United? The airline is underperforming financially and operationally, without question, and has not been able to take advantage of all the benefits that should have come in the merger with Continental. So what … Read the post
There’s a good chance you’ve never heard of the Export-Import Bank of the United States (Ex-Im Bank). The reason? Because it very likely doesn’t impact you in your daily life, or if it does, you don’t realize it. But the Ex-Im Bank has been controversial for several years when it … Read the post
Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram
I was asked what might change after the merger. The comment of mine they used was about the operation.
What does American Airlines merger with US Airways mean for Los Angeles?… Read the post
Today, American and US Airways complete their merger. You would think that after such a long time, this would feel like the end of something huge, but it’s the opposite. This is the beginning of the real work that needs to be done — bringing the airlines together — and … Read the post
So much for taking a writing break this week. I’ve reshuffled this week’s sponsored posts because of yesterday’s big news: American and US Airways will now be allowed to merge thanks to a deal with the Department of Justice (DOJ). (You can read the full settlement here.)
We’re now less than a month away from opening arguments in the Department of Justice’s (DOJ) antitrust case trying to prevent American and US Airways from merging, and the rumors are ramping up that a settlement is being discussed. The closer 
we get to the trial date, the higher … Read the post
It has been over a month since I last wrote about the American/US Airways merger, and I figured it was probably time to check in on things. Back then, I said “there shouldn’t be anything particularly interesting to the general public until the trial happens.” That’s true in a … Read the post
If you’re a fan of justice, then you’ll agree that Friday was a good day. The judge in the Department of Justice (DOJ) lawsuit trying to stop the American/US Airways merger set the trial to begin on November 25, right before Thanksgiving. That means that if this merger is … Read the post
The next step in the American/US Airways merger trial has taken place with both sides requesting preferred court dates. The airlines have requested the trial start November 12, 91 days after the complaint was filed. DOJ, however, has requested 180 days with it starting in February.
A lot of people seem to think that the Department of Justice (DOJ) will eventually come to a settlement that would allow the American/US Airways to go through. While I’d think to think optimistically like that, I have trouble actually doing it. I’ve had the chance to do some research … Read the post
In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog
Every business has unhappy customers from time to time, but sometimes it doesn’t make any sense. With those, I have a hard time finding the right tone.
