Southwest
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Instead of the State Flag, Southwest Honors Hawai’i with a Different Kind of Special Livery
For many years, Southwest has honored its largest destinations by painting an airplane with the state flag. The very first was, to…
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Three Months Later, Southwest Has an Action Plan
It was the end of December when Southwest had its latest and worst in a string of meltdowns that dated back several…
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A New Cranky Talk is Live – CNA Wrap Up and a Special Announcement
Listen on Apple, Spotify, direct, or wherever you get your podcasts. It’s been a little bit longer than normal since our last…
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A New Cranky Talk is Live – Southwest Goes to Washington
Listen on Apple, Spotify, direct, or wherever you get your podcasts. Southwest COO Andrew Watterson went to Washington to get grilled by…
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Saying Good Riddance to Mesa — and Goodbye to American — in Long Beach (Trip Report)
With the Cranky Network Awards only a month away, we are deep in planning with our presenting sponsor Phoenix Sky Harbor International…
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“We Really Messed Up Here” – Speaking With CEO Bob Jordan about Southwest’s Meltdown
The email last week came as a surprise. I was invited along with three others to chat with Southwest CEO Bob Jordan…
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Southwest’s Holiday Failure is Great News for Future Travelers
I’m back from exile, and man am I glad nothing big happened while I was gone. Oh wait, that massive Southwest opreational…
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Southwest Chooses Variability, Route Cuts in Orange County Shuffle
John Wayne Airport in Orange County, California has a very confusing and strange slot program. Each year, there is a passenger cap…
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Southwest, Heroine of the Heart, and a Fluffy Dog (Trip Report)
It was time to get back into the air again, this time for a Cranky Concierge gathering in Phoenix. The timing for…
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Exploring the New LAX T3 and Flying Delta to Oakland (Trip Report)
This was a business trip that came together with relatively short notice. I say “relatively” because it was right at 1 week…
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Southwest’s CEO Makes Changes at the Top, Focuses on the Operation
It’s never easy to follow a long-serving CEO at any company. When it happens, I find it particularly worthwhile to follow the…
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Southwest Goes Fishing for Bookings With Well-Designed Companion Pass Promo
Southwest kicked off the post-summer travel season with a blast, offering its famed companion pass to anyone who booked a roundtrip ticket.…