Southwest
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Saying Good Riddance to Mesa — and Goodbye to American — in Long Beach (Trip Report)
With the Cranky Network Awards only a month away, we are deep in planning with our presenting sponsor Phoenix Sky Harbor International…
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“We Really Messed Up Here” – Speaking With CEO Bob Jordan about Southwest’s Meltdown
The email last week came as a surprise. I was invited along with three others to chat with Southwest CEO Bob Jordan…
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Southwest’s Holiday Failure is Great News for Future Travelers
I’m back from exile, and man am I glad nothing big happened while I was gone. Oh wait, that massive Southwest opreational…
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Southwest Chooses Variability, Route Cuts in Orange County Shuffle
John Wayne Airport in Orange County, California has a very confusing and strange slot program. Each year, there is a passenger cap…
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Southwest, Heroine of the Heart, and a Fluffy Dog (Trip Report)
It was time to get back into the air again, this time for a Cranky Concierge gathering in Phoenix. The timing for…
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Exploring the New LAX T3 and Flying Delta to Oakland (Trip Report)
This was a business trip that came together with relatively short notice. I say “relatively” because it was right at 1 week…
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Southwest’s CEO Makes Changes at the Top, Focuses on the Operation
It’s never easy to follow a long-serving CEO at any company. When it happens, I find it particularly worthwhile to follow the…
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Southwest Goes Fishing for Bookings With Well-Designed Companion Pass Promo
Southwest kicked off the post-summer travel season with a blast, offering its famed companion pass to anyone who booked a roundtrip ticket.…
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A Design Shift in Southwest’s New Gates in Phoenix
I took the kids out to Phoenix for a week at “Camp Pop and Grandma” recently, and that gave me an opportunity…
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Better Gate Management Could Have Helped on This Southwest Flight (Trip Report)
I had to go up to Oakland for a quick overnight business trip, so the airline I’d take wasn’t in question. Being…
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A New Cranky Talk is Live – Southwest Credits No Longer Expire With Southwest Chief Marketing Officer Ryan Green!
Listen on Apple, Spotify, or wherever you get your podcasts. We didn’t plan on having another guest this week, but when the…
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Southwest’s Long Beach Performance Improves
As I’m sure you all do on your Sunday nights, I was flipping through Cirium data looking for something fun to analyze…