Lufthansa
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If You’re Going to Charge for Seat Assignments, Lufthansa, You Better Well Honor Them (Tales from the Field)
Lufthansa is probably the most hated airline in the travel agent world these days for a variety of reasons. It just started…
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Lufthansa Group Airlines Are Going to Charge You if You Don’t Book Directly, and That’s a Big Mistake
Fights between airlines and reservation systems are as old as time. Global Distribution Systems (GDSes) have held the upper hand for years,…
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Thinking About Mental Illness and the Crash of Germanwings Flight 9525
When an airplane goes down, it usually takes a long time before we know what happened. So it’s shocking on many levels…
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Topic of the Week: How Do You Feel About Strikes?
Lufthansa pilots spent much of this week striking. Air France pilots have done that a lot this year as well. Regardless of…
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Lufthansa Focuses on Low Cost, Takes a Page Out Of United’s 2003 Playbook
You might think Germans would just be spending this week basking in the glow of their World Cup victory, but that’s not…
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The Evolution of Premium Economy (and What the Heck Is It Anyway?)
The term “premium economy” is a fairly nebulous one. It can mean anything from just a little extra legroom to an entirely…
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Topic of the Week: Lufthansa Thinking About Long Haul, Low Cost Carrier
It looks like Lufthansa is batting around the idea of starting up a long haul low cost carrier. *sigh* This has never…
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Lufthansa Brings the 747-8 to Los Angeles
While I was excited to ride Lufthansa’s A380 last year, I was secretly looking ahead to the introduction of the 747-8. To…
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Cranky on the Web (December 10 – 14)
Photos: Inside Lufthansa’s New Business Class – Conde Nast Daily Traveler I was at LAX for the first 747-8 flight on Lufthansa…
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Cranky on the Web (November 12 – 16)
The EU’s Airplane Carbon Trading Program and What It Means – Conde Nast Daily Traveler I walk through what’s been doing on…
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Air Canada Joins European Airlines in Trying the Failed “Airline Within an Airline” Strategy (Again)
When you don’t have any new ideas in this industry but your airline needs help, what do you do? You just recycle…
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Cranky on the Web (August 27 – 31)
How to Navigate Airline Customer Service in Difficult Situations – Conde Nast Daily Traveler There was a story about a woman who…