Brett
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Visiting American’s Flagship Check-In, Other New Lobby Areas at LAX
American recently decided to revamp its check-in lobby at LAX, and the result is going to be the blueprint for all of…
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Southwest’s Uniquely Customer-Friendly AirTran Merger Plan
Today is Valentine’s Day, so how about a little LUV story? One of the things about Southwest’s takeover of AirTran that I…
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Frontier’s New Plan Shrinks the Midwest, Grows Colorado
Frontier has been moving on its plan to reinvent itself very quickly, and last week it rolled out some big changes that…
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Cranky on the Web (February 5 – 10)
Jetwhine Tries to Out-Cranky the Cranky Flier – JetWhine Rob over at JetWhine had a painful experience dealing with American/Iberia on a…
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Topic of the Week: Fuel Hedging
People love to claim that Southwest’s fuel hedging strategy was brilliant last decade for keeping costs low. Others say it was terrible…
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Malev Shows Why Countries Don’t Need Flag Carriers
While last year saw very little in the way of big airlines failing, this year is already off to a quick start…
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Congress Finally Gets Moving on a Bill to Reauthorize the FAA After Way Too Many Wasted Years
I never thought we’d ever see the day come when Congress could actually agree on something, but sure enough, it appears to…
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American’s New Business Plan Looks a Lot Like the Old One But With a Lot More Outsourcing
February 1 was a big day at American. It was the day that the airline went over its (not really) new and…
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Cranky on the Web (January 30 – February 3)
Why Spirit Airlines Is Right – Conde Nast Daily Traveler Admittedly, this post was meant to stir the pot up a little.…
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Topic of the Week: Southwest’s Bigger Airplanes Start Flying Soon
Yesterday, Southwest loaded the new 737-800 aircraft into its schedules. Starting on April 11, you can start flying the 175-seat birds from…
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Five US Airports Doing Great Things with Concessions (Guest Post)
Getting back to speed with a new baby in the house isn’t easy, so I’m posting one more guest post today to…
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American Leaks More Details on Its New 777 Interiors
When American announced it would roll out a slew of new features on its new 777-300ER aircraft in December, I was left…