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Recent Articles
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The True Meaning of Thanksgiving 2012
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To all my American readers, Happy Thanksgiving! I’m certainly thankful for all of you who came out to do some Crankyspotting in Phoenix on Monday. I’d say we had 12 to 15 folks, including one…
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JetBlue Enters Alaska’s Bread and Butter Market
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The airline with the Eskimo on its tail has to be feeling a little uneasy right now after JetBlue announced it would enter Alaska’s flagship Seattle to Anchorage market. The motivations for this move seem…
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Virgin America Cuts Aircraft Orders as It Posts Another Loss
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For those who are in the Phoenix area today, don’t forget that we’ll be Crankyspotting at Tempe Beach Park today from 4p to 6p. Hope to see you there! — You would think that Virgin…
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Cranky on the Web (November 12 – 16)
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The EU’s Airplane Carbon Trading Program and What It Means – Conde Nast Daily Traveler I walk through what’s been doing on with the EU emissions trading scheme and why it was suspended. (This has…
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Topic of the Week: What Should I Tell US Airways?
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As you all know, I’ll be in Phoenix next week. (I hope you can join me on Monday from 4p to 6p for some Crankyspotting at Tempe Beach Park.) But what you don’t know is…
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SAS Tries for Yet Another Turnaround
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I have to admit that I have soft spot for Scandinavian Airlines (SAS). My very first trip to Europe in 1985 was aboard an SAS DC-10 from Los Angeles to Copenhagen. And though SAS hasn’t…
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Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 2 (Across the Aisle)
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Yesterday in the first part of my interview with Jonathan Pierce, Director of Social Communications at American Airlines, we talked more about strategy and composition of the social media team. Today we get into some…
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Interviewing the Man Behind the Social Media Strategy at American Airlines, Part 1 (Across the Aisle)
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Last week, I had the chance to speak with Jonathan Pierce, the Director of Social Communications for American Airlines. I like what American has been doing particularly with Twitter, so I wanted to learn more…
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Cranky on the Web (November 5 – 9)
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In the Trenches: How Extra Help Pays Of – Intuit Small Business Blog I’m loving having more help. It frees me up to focus on things that I’ve been ignoring, like website forms. Making Sense…
