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Honoring the Flight Crews That Died 13 Years Ago Today
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Today is now technically called Patriot Day in the US, but for those of us in the airline industry, it’s also the day that our industry was flipped on its head. We talk about the…
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Delta Earns a Cranky Jackass Award for Its Increasingly Obnoxious Policies Around Third Party Tools
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If you subscribe to ExpertFlyer, then you know where this post is going and you are most certainly in full agreement. Delta seems to have decided that it doesn’t like third parties creating extremely helpful…
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A Lawsuit Over Delta’s Best Fare Guarantee Shows a Lack of Knowledge, So Let’s Fix That
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There’s never a shortage of lawsuits involving airlines, but there’s one in particular that came up recently which I thought was worth talking about. A woman is suing Delta for what’s called “marrying” segments, and…
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Cranky on the Web (September 1 – 5)
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Allegiant Air now charging $5 for check-in at airport – KPCC 89.3 I was asked to talk about why Allegiant now charged $5 to print a boarding pass at the airport and if others would…
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Topic of the Week: The Best Things You’ve Heard Onboard
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This week’s topic comes from a reader, Herb. What are some of the best funny, clever, or sarcastic comments you’ve heard come from a pilot or flight attendant on duty? Maybe it wasn’t even intentional,…
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If You Think Norwegian Has Been Banned From the US, You’re Wrong
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The news broke earlier this week and spread like wildfire. The US has refused to grant Norwegian Air International approval for its foreign air carrier permit. That sounded like something big, but it wasn’t even…
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Wall Street is Warming Up to a JetBlue Without CEO Dave Barger
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When it comes to JetBlue, Wall Street has been singing a similar tune for awhile. The general feeling is that JetBlue is too customer-friendly. It’s leaving too much money on the table. Recent speculation, however,…
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Cranky on the Web (August 25-29)
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In the Trenches: Handling Referrals – Quickbooks Small Business Blog Referrals are very important to our business, so we want to make sure we’re handling them right.
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Crankyspotting Dorkfest is Two Weeks Away
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Just two weeks from tomorrow, it’s time for the annual Crankyspotting Dorkfest. For those who haven’t been before, this isn’t some big event with scheduled activites. It’s all about getting together, eating In ‘n Out,…
