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Not JetBlue’s Finest Moment (Trip Report)
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I was asked to speak at the DMAI Annual Convention in Austin last week, and naturally, I was excited. Why? Because Austin is one of the few destinations that JetBlue flies nonstop from Long Beach.…
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Cranky on the Web – Doing Someone Else’s Job
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In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and I stepped in to do the urgent parts of his job while he…
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Topic of the Week: Your Favorite Vestige of Departed Airlines
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As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set up on the side that was meant for people to be able to…
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TSA and American Discriminate Against the French
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Last week, we had our internal Crankyfest gathering for Cranky Concierge. We do this every year as a way for the team to get together, work through issues, and talk strategy for the future. Thanks…
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The Three-Month Countdown to the Disappearance of US Airways Begins Saturday
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This Saturday is an incredibly important day in the merger between US Airways and American. The airline has announced that the three-month transition to a single reservation system begins then. And once it begins, there…
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Delta Pilots Resoundingly Reject a New Contract
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In early June, things were looking all warm and cuddly between Delta and its pilots. Today, things are looking quite different. The pilots resoundingly rejected a new contract that was presented last month. Now it’s…
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Topic of the Week: Virgin America and Fast WiFi
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Virgin America was an early adopter of WiFi but in recent times, other airlines have installed faster options on their fleets. Now Virgin America says it will install faster WiFi on its new deliveries using…
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Reflecting on Virgin Atlantic’s Changes with Its North American Boss
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Four years ago, I sat down with Virgin Atlantic SVP of North America, Chris Rossi during Brit Week, to talk about changes at the airline. Chris was back again for Brit Week earlier this year…
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Emirates Fires Back at Subsidy Accusations
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When American, Delta, and United first released the details of their investigation into the finances of Emirates, Etihad, and Qatar, I figured the case against Emirates was the weakest. For that reason, it’s no surprise…
