Massport and Landline Now Let You Skip Security at Boston Logan


Landline has been something of a chameleon. Yes it’s a bus operator that likes to masquerade as a regional airline, but it’s more than that. And now it is rolling out what is probably the most interesting and useful service yet: skip security in Boston and instead do it at a remote terminal.

You probably know Landline from its primary model of acting as a regional airline flying for a network carrier under that network carrier’s brand… but using buses instead of airplanes. It started with Sun Country, but it has good-sized and growing operations with both Air Canada and American. It was flying for United, but that disappeared. It now does the Fort Collins – Denver run on its own.

The American integration is the ideal way of doing this. Let’s say you’re flying from Atlantic City to Chicago. You show up at ACY and go through security. Then you board the bus and get dropped off at a gate in Philly behind security, ready for a connection without any additional screening. That kind of model works great, but it is a longer-distance bus model. You buy a ticket from an airport that is not the hub.

The latest offering is more of a regional bus service to help people who would normally just drive or get a ride to the largest airport in their metro area. In this case, it’s Massport which has partnered with Landline to try to make the Logan Express bus service something way better.

That’s not to say Logan Express isn’t useful today. It has frequent service from Logan to Back Bay, Braintree, Danvers, Framingham, and Woburn. I’m told all of those places are real. The buses run constantly and make it much easier for travelers than sitting on traffic-choked roads. The new plan, however, is even easier than that. It starts in Framingham on June 1. Say hello to the Logan Airport Remote Terminal.

Photo via Landline

When you arrive at the terminal in Framingham, you’ll see a very modest-looking ticket counter.

To start, this service is only for Delta and JetBlue customers as the tent cards suggest, but those are the two largest airlines at the airport anyway. These counters will be staffed by Landline employees who have the ability to check your bags. (I’m told they will be able to assist with reservation issues soon enough, but the primary focus is checking bags.)

After the bags are checked, you’ll go through a TSA-staffed secure checkpoint into a modest waiting room. For now, buses leave once per hour from 4am to 11am. They will drop you off either at gate A18 for Delta or C8 for JetBlue, and then you just walk right off and into the secure concourse while your bags get sent to the sorting area for your connection.

On the return, there is no special service. Travelers just claim bags and then head to the Logan Express bus which runs every 20 to 30 minutes from 6:20am to 1:15am. And of course, there are the regular Logan Express buses going from Framingham as well if you need to travel later in the day in that direction. Over time, this service will expand, but at least there are options until it does. This is really just a proof of concept that should spread elsewhere.

The cost? It’s just $9 one way, fully refundable. So if you buy a ticket and then your flight is delayed 5 hours? You can just refund and get a new one at the new time you need. This is exactly the kind of service that eVTOLs promised to provide but at a fraction of the cost. To me, this is the eVTOL killer.

Bookings are not done through the airline. You just go to loganremote.com and punch in your flight info. Then it gives you options. For example, if I have a Delta flight at 10:55am to LA, it gives me this:

Is this as seamless as buying a ticket from Atlantic City on American? No. This is not like an actual connection on a single airline ticket. This is still a separate service which I fully expect Delta and JetBlue to sell on their own at some point. But it’s not part of the ticket, so it would just be an after-purchase add-on.

For that price, it’s hard to imagine a good reason not to take this service. Not that Boston has had terrible security lines, but this just feels so much easier and more predictable. Probably the best reason I can think of for not taking it is… you live nowhere near Framingham.

Framingham, for those who don’t know is west of Boston just inside 495. I’ve actually been there since it is the hometown of my college roommate. There is a lot of population out there, though Massport already knows that since it has regular Logan Express service today.

I can’t imagine a world where this service makes money, not at those prices. But for Massport, it’s probably a whole lot easier and cheaper to build a little box of a terminal in Framingham than to build out more space at the airport. Sure, Framingham isn’t that big by itself, but if you imagine this network of buses from all over the area where people can go through security remotely, it becomes powerful.

Here’s a great example. Remember that in my post about Raleigh/Durham, I noted how they had to knock down American’s hub Terminal C to rebuild one that wasn’t much different… it just had more headhouse space for ticket counters, security, and baggage. Now imagine if they could instead have built remote terminals in Raleigh, Durham, Cary, whatever. You might not have needed to do that.

I realize it’s not that simple, but you can see the point. It’s a great option for travelers that has benefits for an airport. I’m looking at you, LAX FlyAway service. Put security in Van Nuys and you would have a lot of happy campers. Then put it in Long Beach. And you know what? I don’t even need a remote terminal. Let me go through security at the Long Beach Airport and take the bus up. Alright, they might not like that idea, but there are a lot of potential uses for something like this.

Congrats to Landline and Massport for getting something like this together. It had to have been a challenge to wrangle all of these different authorities, though I understand TSA was very eager to expand into something like this. They’ve now created something pretty great that needs to expand all over.

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Brett Avatar

5 responses to “Massport and Landline Now Let You Skip Security at Boston Logan”

  1. Carl Avatar
    Carl

    Why would I want to leave Framingham 3 hours before my flight? There’s no time savings. If you need to arrive at the Framingham terminal early enough to check in and clear TSA. then it’s 3.5 hours before the flight.
    If you are worried about traffic, you can take a train from Framingham to south station and transfer to the silver line.
    I don’t think this buys much convenience or time savings.
    And who pays for maintaining a whole new TSA operation that is probably low productivity for the manpower?
    Count me skeptical. This doesn’t buy enough additional convenience compared to the existing Logan Express or taking the MBTA train. It will end as soon as the subsidies end.

  2. Southside Emil Avatar
    Southside Emil

    What if I don’t want to check my bags? What if I just want to take a shuttle to Logan and deal with security there?

    1. SEAN Avatar
      SEAN

      This way those who want to go to Logan direct will have shorter TSA lines, everyone wins. If they could blend Landline with Logan express, that will be ideal.

      Bett yet setting up mini terminals around the country in both cities & regional bus terminals to large hubs would be great. As the PABT in NYC gets redeveloped adding a dedicated space for Landline would be smart.

  3. Kilroy Avatar
    Kilroy

    I saw this on the local news and I was hoping you’d cover this. I hope that this service expands to the similar locations (not just those run by Logan Express in Mass, but also those in NH, which are privately run but I believe subsidized in part by NH state government), as there are already well-established and heavily used coach bus services taking people from the Boston suburbs in MA/NH to Logan and to Boston’s public transit hubs (e.g, South Station), serving both commuters & travelers.

    Does this service include TSA PreCheck options, or provide anything special for Known Crew Members? Even if not, I assume aircrews would be able to use it the same as the regular public. There are a number of pilots and FAs who take the airport shuttles to Logan.

    Context for people not familiar with the area: On-airport parking at BOS is ~$40-50/day, while off-airport parking runs roughly half that (and I have had the contents of my car rummaged through multiple times when using cheap off-airport parking); obviously both of those require fighting Boston area traffic, which is doable but not the most fun way to start or end a trip, as the tunnels/bridges in Boston can see traffic jams at all hours and often shut down overnight for weeks at a time for extended maintenance. In contrast, parking at the official Logan Express sites is ~$7/day. Parking at the similar services in NH along I-95, I-93, & Route 3 runs from $0-$3/day, with buses running every 30-60 minutes at ~$20 each way. While parking can be a challenge, especially at peak holiday times (“free” or overly cheap parking at the state-owned commuter lots the shuttles originate in mean that the parking gets misused, and authorities don’t do a great job of enforcing parking rules), the service for the shuttles to Logan is very good in my experience (I’ve seen them have a backup bus ready to go, in case they were 1 passenger over the capacity of the bus in question), and most people I know who try the shuttles won’t use anything else for leisure trips.

    As an aside, that part of Massachusetts has a lot of city/town names (Woburn, Worcester, and Tewksbury come to mind) that are shibboleths. There are also a number of city names (most from the UK, for obvious reasons) in NE Mass or SE Mass that one often has to clarify, as there are municipalities with the same name in NH or RI.

  4. Mac Avatar
    Mac

    I don’t think I’d get to BOS 1h 25m before departure even if I had to clear security. I don’t think I’m totally alone either. The casual fliers probably aren’t in the know enough or savvy enough to use this service. That leaves only the Lounge warriors who might enjoy this or, with only hourly service, the rare occasion where the timing lines up perfectly. I just don’t really see the point

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