Volaris, the Purest ULCC (Travelogue)


At long last, it was time to fly home (and end this lengthy travelogue). Well, at least, it was time to fly to Tijuana and then walk across the border. The final airline of my adventure was Volaris, one of the big three in the country. After flying the airline, I can say that this certainly feels the most like a low-cost operator. It also has the best de-boarding process of any airline anywhere.

After getting off the TAR flight, I again was told I had to leave security to make a connection, so I did. Mazatlán is one of those places that has seen some decline in tourism from its headiest day thanks to narco-related concerns. But it was fairly busy on this day.

It took about five minutes to get through security this time, probably the longest wait I’ve had outside of Mexico City.

On the other side, they hadn’t posted a gate. They apparently don’t post gates here until 50 minutes before departure. I did, however, see a lounge and it accepted Priority Pass, so I went over there and found a comfy chair where I could work. The lounge had drinks with some light snacks but that was it. I didn’t really care. I just wanted a nice seat.

When the gate posted, the lounge attendant came through and told everyone. I slowly made my way to the gate, not realizing that the reason it posts as early as it does is because there is one heck of a walk. You have to go to one of two concourses, but the walkway goes on forever before you ever see a gate.

On this concourse, there’s one gate with a jet bridge, and everyone else has to walk downstairs to a holding area for ground boarding. My flight was downstairs.

The boarding area was packed, and they had posted signs for boarding groups one and two. I was in five. Now, I can’t think of a better way to describe Volaris’s boarding than being both simultaneously organized and chaotic. Once groups one and two were moving, they put up signs for three and four a little further back.

And then later, groups five and six went up. The thing was, they were boarding both lines at the same time, which I found very confusing since you’d think it would go in number order. Instead, everyone just had to merge as they walked out.

They were boarding both front and back stairs, but that just led to insanity with people pushing forward from the back of the aircraft and backwards from the front. At some point, an agent came and asked people where they were sitting to try and direct people in the right direction. I was told to stay in the front.

As I waited, I noticed this US-registered airplane could have used a paint job. It also had an errant white engine cowling. But hey, it would do the trick.

Volaris 3191
January 22, 2026

From Mazatlán
➤ Scheduled Departure: 151p
➤ Actual Departure: 147p
➤ From Gate: 8
➤ Wheels Up: 201p
➤ From Runway: 27

To Tijuana
➤ Wheels Down: 259p
➤ On Runway: 27
➤ Scheduled Arrival: 319p
➤ Actual Arrival: 304p
➤ At Gate: 20

Aircraft
➤ Type: Airbus A320-233
➤ Delivered: November 6, 2014
➤ Registered: N525VL, msn 6332
➤ Livery: Standard White

Flight
➤ Cabin: Coach in Seat 14A
➤ Load: 90% Full
➤ Flight Time: 1h58m

On the aircraft, I was surprised to see some pretty comfy-looking seats as I approached my row.

As we pushed back, I saw that the interior matched the exterior. This airplane could use some love.

This was a full flight, and for the first time on this trip, I had someone in the middle next to me. That was a pretty good run.

I noticed that Volaris felt more like a ULCC than any other airline I’d flown. There was advertising on the seatback, advertising on the overhead bins, and they had removed the net from the seatback pocket, presumably to make it so you couldn’t leave trash onboard.

We got up into the sky pretty quickly, and the seatbelt sign was off very fast. I was surprised it stayed off until the descent despite some bumps along the way.

Annoyingly, there were a lot of high clouds. So, we climbed up and sat in an on-again-off-again thin layer that was above a solid layer. Why was this annoying? Because I couldn’t see anything. Volaris has an IFE option that costs MXN 20 (about $1), but I didn’t really want to bother. There was no wifi. Instead, I just turned on some music and stared out the window at a whole lot of white.

The flight attendants came through and did a service along with multiple trash pickups. The crews looked to be working hard, though I didn’t buy anything myself.

At the top of the Sea of Cortés, I could see little bits of shimmering water lead into brown as the clouds thinned. But then, they thickened right back up as a system was swirling off the Pacific coast. We came in for a landing from the east and slowly made our way through multiple layers of clouds before touching down early.

Every single one of my flights on this trip was on-time, which is some kind of miracle.

Getting off the plane was pretty interesting. The flight attendants walked a couple rows from the back and front, and as they passed the row they opened the bins. The people between them and the doors got up and left in an orderly manner. Everyone else stayed seated. I wish everyone would do this, because it was ideal. You know what… here’s a video to show you.

We were dumped off in one of the ground-boarding gates, 20, so I made my way upstairs to find that unlike the smaller airports, Tijuana is built for connections and you don’t have to leave the secure area. I had about 500 pesos left, so I tried to buy food and a few other things before I found my way out.

In baggage claim, there is a sign for CBX. You go up the escalators and then you have to scan your CBX ticket, your passport, and your boarding pass. I do not recommend electronic boarding passes if you’re doing this, because I had to find mine and the thing timed out too quickly.

Once I got through, then it was time to walk across the bridge. Finally, I was back home. Sort of.

Of course I had to go through immigration, and I apparently broke the camera sensor. It first gave me an X and then it just said System Error, so I had to talk to an agent. Maybe it was this scruffy beard that had been growing for the last few weeks.

I had bought a ticket through CBX on the 4:30pm Limousine Bus which went to Santa Ana, and I could take an Uber home from there. But when I walked up to the counter, the woman there said no, I would have to take the 5:30pm bus. It was 4pm at this point. I was not happy, but she got her supervisor who spoke better English to tell me that some business had bought the seats on the 4:30pm bus so I was bumped. Not that I had another choice.

Or did I?

Next door was an Omex Bus which was apparently heading up to LA with a stop in Fullerton. This was no different for me, so I asked when their next bus was leaving. The friendly agent said 5 minutes. Giddyup. I bought a ticket for $35, $5 less than the Limousine Bus.

I asked the Limousine Bus people for a refund, and they said no. That’s ridiculous, but I didn’t have time to fight. I resolved to take that up another day, and after emailing CBX, they did refund me.

The Omex Bus was a delight. It had plenty of legroom, a footrest, and in-seat video. The video, however, was all in Spanish. Even English movies were dubbed. Oh, and it also had wifi. I was happy.

My grand adventure had come to an end.

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Brett Avatar

28 responses to “Volaris, the Purest ULCC (Travelogue)”

  1. Kilroy Avatar
    Kilroy

    No offense intended, but certain cultures and regions of the world are known for their queuing, and others… Are not.

    While I didn’t have “LATAM ULCC with efficient, orderly, and well-planned deplaning process” on my bingo card, it sounds like a great system that makes you wonder why other airlines haven’t copied it. It’s really not that much different from FAs blocking those in coach from getting into the aisle in the business/first class areas of the aisle after landing, only a few extra steps (pun intended), but with a big impact.

  2. Matt D Avatar
    Matt D

    Have you seen Viva Aerobus A320 XA-VAK?

    Painted up a-la LogoJet as “The Raiders”.

    Asking this as a loaded question, since I’m pretty sure I know the answer.

    Why would a Mexican airline doll up one of their planes showing off an American sport/team?

    Football….as in touchdowns, pass interference, and third down, is, as far as I know, purely an American sport that’s pretty much nonexistent everywhere else in the world.

    Fùtbol…… is…..soccer.

    No?

    1. Mnrep Avatar
      Mnrep

      Football is super popular in Mexico and Canada, and with the NFL expanding, it’s getting even bigger around the world. The Oakland Raiders—now the Las Vegas Raiders—have a huge fan base in Mexico. Viva Aerobus leaned into that by partnering up and offering flights to Las Vegas from both Mexico City and Monterrey. In 2022, Vegas was actually their only U.S. destination served from two Mexican cities.

      https://www.vivaaerobus.com/en-us/press-room/press-releases/national-220915-raiders-plane

    2. CraigTPA Avatar
      CraigTPA

      The answer, of course, is “money”. The NFL is both looking to further expand its Latino audience in the US (and LV is around a third Latino, with most of that being of Mexican ancestry – and Viva serves LAS) and expand internationally. They will play a regular season game in Mexico City in 2026, with San Francisco playing an as-of-yet undetermined opponent.

      In 2026 the NFL will also play three games in London and one each in Paris, Munich, Madrid, Rio, and Melbourne. It’s generally expected to be just a matter of time before London gets a team. The game is increasingly popular, although as a participation sport it’s still relatively rare outside the US and Canada, with some inroads in the UK.

      (The word “football” can have more than one meaning. Australia calls one of its games football too.)

      It’s a good-looking plane, too.

      https://www.flightradar24.com/data/aircraft/xa-vak

    3. GS Avatar
      GS

      AirAsiaX at one point had an Oakland Raiders a340 to promote their service to the Bay Area, and then never got approved to actually fly there IIRC. https://www.flickr.com/photos/thibou1/9737134776/

  3. Sheila M Krueger Avatar
    Sheila M Krueger

    I’m getting ready for my maiden voyage on Volaris this week. AA is down to one flight/day from GDL-PHX, and it leaves @2 pm. Not one to linger, I’m going to try the direct Volaris flight, leaving at 6am from GDL.

    The interline agreement with hubby’s airline has a high fee, BUT a positive space seat (well-aren’t we fancy!). Still checking to see if that seat includes a bag. ????

  4. Eric R Avatar
    Eric R

    I’ve flown volaris a bunch over the years. During boarding one of these flights, the flight attendant did something I had never seen. The fight wasn’t full, so people were just sporadically coming onto the plane. Literally, every time someone put their luggage in the overhead bin, the flight attendant went over and shut the overhead bin door. Each person boarding the plane had to open the bin door and insert their luggage. Then the flight attendant would walk over and shut the door. I’ve never seen that before in my entire life and I have no idea why he would do it.

  5. FlyOZA Avatar
    FlyOZA

    This is what I’ve located regarding registrations and why.

    Many Mexican airlines, including Aeromexico and Volaris, operate aircraft with U.S. registrations (N-numbers). This is primarily because the planes are leased or financed through U.S.-based companies, and it allows them to maintain, sell, or manage the aircraft under U.S. Federal Aviation Administration (FAA) regulations.

    The key details regarding U.S.-registered aircraft in Mexican fleets:

    Commonality: It is common for these carriers to have a mix of Mexican (XA- or XB-) and U.S. (N-) registered aircraft, with some observers noting up to 50% of certain fleets using N-numbers.

    Leasing Structure: Leasing companies often prefer to register aircraft in the U.S. to ensure strict, standardized maintenance and easier tracking.

    Some types of Aircraft: Large aircraft, such as the Aeromexico Boeing 787 Dreamliners, often carry N-registrations.

    There are some possible Operating Restrictions: While N-registered aircraft can fly between the U.S. and Mexico, they are generally prohibited from operating domestic flights within Mexico (known as cabotage). This might’ve changed though

    1. David M Avatar

      Regarding your last point, using an N-registered aircraft on a domestic flight doesn’t seem to be an issue, since Brett’s MZT-TIJ flight was just that.

  6. Yo Avatar
    Yo

    Thanks for the great saga! Because of this, we used some AA refunds for the flights and some FF points for the hotel, and we are going to La Paz in September. Looking forward to the trip.

  7. Scott Avatar
    Scott

    Jesus fucking Christ nobody cares about this shit

    1. Jason Avatar
      Jason

      You mad bro?

    2. ptahcha Avatar
      ptahcha

      Nobody care about your feelings either, Scott.

      But if you need emotional support and are in the US, call 988.

    3. CraigTPA Avatar
      CraigTPA

      Oh no, the free blog that you get to read for free without paying anything isn’t to your liking today.

      (Insert the appropriate Jeremy Clarkson meme here.)

    4. Yo Avatar
      Yo

      Lighten up, Francis

    5. John G Avatar
      John G

      You obviously do…you cared enough to read and leave a comment.

    6. Bill from DC Avatar
      Bill from DC

      Far more people care to read this post than your opinion of it, that’s a certainty.

      Unfortunately we’ve reached a point in which everybody feels their opinions are worth sharing publicly. If only these people would remember the old trope that “opinions are like assholes, everybody has one,” perhaps we’d be subjected to fewer of them. A man can dream.

  8. Jason Avatar
    Jason

    Deplaning on Volaris is the best. As an American, I always look for the 2-4 Americans who haven’t gotten the memo, jump up as soon as the seatbelt sign turns off, and gets told to sit by the FA #Murica

    1. Grichard Avatar
      Grichard

      This seems harsh. Since no other airline does it this way, it’s weird to criticize Americans as provincial idiots for not knowing this in advance. Where’s “the memo” supposed to have come from?

      1. Jason Avatar
        Jason

        Travelers should adhere to local culture. Expecting every country to behave like America reinforces my point.

    2. CraigTPA Avatar
      CraigTPA

      And why only criticize Americans? People all around the world commonly stand up as soon as the seat belt light goes off. Americans are actually reasonably good about waiting until the belt light goes off (although not perfect).

      1. Jason Avatar
        Jason

        99% of the people that fly out of TIJ are Mexican or American. Trust me, it’s only Americans jumping up on Volaris flights.

  9. Sam Avatar
    Sam

    Definitely want more trip reports on these types of carriers. Also, san/cbx/tij-various Mexican cities can be a huge cost savings. Even with the bus from SAN.

  10. JayB Avatar
    JayB

    Brett,

    You do have a knack for writing good and interesting trip reports, even for the most mundane, and often about which I have little interest.

    But I have come to know whatever it is, I’ll get a kick out of it and feel good.

    Thanks.

  11. David M Avatar

    The timing of this series was fascinating, as it started shortly after I’d booked not only my first Volaris flight, but also my first time flying out of TIJ and using CBX. I was disappointed to see Volaris was at the end of the series as I’ve already taken the flight, but the description of the process of going through CBX was useful.

    Having taken my Volaris flights, I can give some notes. My planes were newer (A321neo and A320neo, compared to Brett’s A320ceo flight) and so I didn’t notice any wear issues like Brett did. It didn’t have ads on the overhead bins or seat backs. That white rectangle with the Volaris logo was present, but empty, unlike in Brett’s photo with some sort of black software ad. The NEOs had newer seats and featured the netted seat back pocket was present that held the safety card, instead of having the rigid slot at the top of the seat to hold the card.

    Legroom was fine, and since I couldn’t find a clear answer when searching online, the Premium seats at the front of the plane with the middle seat blocked didn’t appear to have any extra legroom. The seats didn’t recline, so it stood out to me when the pre-recorded pre-landing announcement mentioned ensuring seat backs were upright.

    The deplaning process stood out to me as well, with the pre-recorded announcement requesting passengers remain in their seats until the flight attendants said you could go. On my first flight they seemed to be trying to get connecting passengers (like me) off.

    Boarding process was a bit confusing. In TIJ they had the signs up only for the first four groups, and later on replaced the group 1/2 sign with the group 5/6 sign. In GDL I was at a ground level boarding gate and they didn’t have signs but an agent was pointing out where the first four groups should line up. I was in group 6 (the group for Zero and Basic fares which exclude carry-on bags) and in GDL just waited a bit and then got in line to board and didn’t have any issues. At both airports, announcements made by agents were Spanish only and my 3 years of high school Spanish from a long time ago were of rather limited help in understanding them. Automated announcements on the grounds and in flight were in both Spanish and English, while in flight live announcements were mostly in Spanish with only some also in English. Hard to blame a Mexican airline though for sticking primarily with Spanish only on domestic flights as well as flights between Spanish-speaking countries (my second flight was to Costa Rica, and was actually a Volaris Costa Rica flight).

    The A321neo didn’t have the VolarisTV streaming entertainment installed, but the A320neo did. I scrolled through the movies to see what was being offered but didn’t see anything I would have been interested in watching. The price isn’t bad, and some of the inflight food options include a voucher for free access.

    My conclusion was that I wouldn’t have a problem flying Volaris again.

    1. Brett Avatar

      David M – Fascinating, it sounds like there’s a massive consistency issue at this airline. Thanks for sharing this.

  12. Dale Avatar
    Dale

    Thanks for the Trip Report.

  13. Erik Avatar

    Brett: Having taken many short and long trips around Mexico — but never on TAR, Señor Air, or the new Mexicana — I enjoyed reading your stories and was always waiting for the next episode.

    One note about CBX: it has become both expensive and inconvenient.

    For travelers with Global Entry, or for those arriving into Tijuana during non-rush hours, I strongly recommend taking a taxi instead. A taxi or Uber is about $10 from the San Ysidro crossing to the airport, and about $15 from the airport back to the crossing. San Ysidro also offers many more transportation options, often at lower cost. There’s also a new elevated highway between San Ysidro to the airport. I haven’t used it yet but it should cut the 10-15 minute border to/from airport trip by 5+ minutes.

    By comparison, CBX is isolated, and its prices have steadily increased — not only for the bridge itself, but for parking as well. Uber and bus transportation from CBX also costs more than from San Ysidro. San Ysidro has the SD trolley too.

    One other drawback: if you buy your CBX ticket in advance and your flight is delayed so that you do not reach the bridge before midnight, you have to buy a new ticket.

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