As far as media appearances go, this week was easily the busiest I’ve ever encountered. And of course, everyone was talking about only one thing: United removing Dr Dao from a United Express flight last Sunday. When the Chicago Aviation Police finished dragging him off, he was bloodied and the world was angrily captivated. I did TV interviews with stations in the Philippines and Turkey. I spoke with newspapers in Switzerland. Closer to home, I had inquiries from USA Today, NBC, and CNN among others. I went on to the local Fox LA news to talk about it, and I appeared on more than one radio show ranging from local news like KMOX in St Louis to national public radio broadcasts. I’ve never seen anything like it.
There were some stories that I couldn’t find online and a couple that I thought weren’t even worth posting because they weren’t very good. But below you’ll find a round-up of the rest. Sometimes I was misquoted, though usually not in an awful, meaningful way. Other times I found the stories completely fascinating. Maybe you’ll enjoy some of these as well. Now if you’ll excuse me, I need to go rest my voice…
Interview on United Airlines Denied Boarding Situation – ANC Early Edition
Passenger Rights And The United Scandal – On Point (radio)
United finally apologises as image takes beating – Channel NewsAsia
The carefully calculated process airlines use to strategically overbook flights – Pittsburgh Post-Gazette
“Cranky Fliers Everywhere” – This Week in Travel #220 – This Week In Travel Podcast
And if you’re looking for me going up against 3 people who hate airlines, then I strongly recommend this one from To the Point, an LA-based public radio program. The only thing I don’t like about these kind of appearances is that when you disagree with everyone, you can never respond to each point. But it was really enjoyable, and for the first time I’ve experienced, the host called me after the show to thank me for appearing. I really appreciated that.
Will airline service ever be great again? – To the Point – KCRW