This week’s featured link:
Southwest CEO: Router failure that grounded flights equated to ‘once-in-a-thousand-year flood’ – Dallas Morning News
Something tells me this is as close as we’re ever going to get to figuring out what really happened when Southwest’s systems melted down. I have a picture of Southwest’s IT systems looking like a giant Jenga with half the pieces already gone. So is it possible that one router went down and killed the airline? Sure. Anyone else believe that?
Two for the road:
Unions want Southwest CEO removed after IT outage
On a related note, this IT meltdown has given the unions even more fodder in their negotiations. They want to show that management is incompetent with this IT problem being the latest example. And now, they’re calling for the ouster of CEO Gary Kelly. Can you imagine that this is the same airline Herb Kelleher ran? It’s just incredible that we’ve reached this point.
Alaska Airlines SVP Joseph Sprague on Virgin America Acquisition – Business Travel News
Here’s an interview with Alaska’s SVP of Communications and External Relations that I found worth a read. I think you’ll agree that the comment about Delta is priceless.