November 2014
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A Note About Comment Problems and Emails
It’s time for a rare Wednesday post, but this one is all business. Let’s talk about comments and emails. Hopefully this is…
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American’s Flight Attendants Have Just Screwed Themselves
Airline labor contracts can get extremely complex, and when it comes down to a vote, there are usually good arguments for both…
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Former American CEO Bob Crandall Knows How to Entertain a Crowd
Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor…
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Cranky on the Web (November 3 – 7) – Tips for Holiday Travel, Best Time to Buy, and More
Money Saving Tips for Holiday Travel – Momaboard I did a Google Hangout with Kaamna from Momaboard and Rachita from MakeMyTrip talking…
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Topic of the Week: What Would You Do With a “Lost” Rental Car?
I was a great event in Raleigh/Durham this week (Travelport Ignite), and I had a very strange experience with National Car Rental.…
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Why Do US Airlines Leave Seat Belt Signs On For So Long? (Ask Cranky)
Who’s ready for another fun-filled Ask Cranky adventure? This time, it’s about a note that came in a long time ago. I…
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British Airways Customer Service Isn’t Good, But When Partners Are Involved, It Gets Even Worse (Tales From the Field)
This is not the first time that I’ve ranted about British Airways’ customer service skills (or lack thereof), and it certainly won’t…
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Aeroflot’s New Low Cost Carrier is a Big Middle Finger Pointed at the West
I love it when politics and airlines come together into a single story. We all know that the West and Russia have…
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Cranky on the Web (October 27 – 31) – The Future of Air Travel
Future of air travel? – Fox 5 News New York I was asked to talk about all the future enhancements coming to…