Google Deal Divides Travel Industry – The New York Times
I was asked about what travelers think about the proposed Google-ITA deal. My response? They don’t.
Phone jam-ups stymie fliers – Boston Globe
One of the many stories out there on the pain endured by travelers on the east coast. I tried to give my thoughts.
Don’t Impose More Rules – The New York Times
I wrote an opinion piece on why more regulation isn’t going to fix the problems encountered after this last storm.
In the Trenches: Profiting By Being Human – Intuit Small Business Blog
It’s been a big week for Cranky Concierge and it’s mostly because we’re humans that our clients can actually reach when they need us.