United Has an Operational Problem in Denver

We’ve seen the same story play out all over the country. Airlines figure they can save some money by outsourcing their airport ramp operations and, at least in the short run, customers pay the price. That’s exactly what’s happening right now in Denver with United Express. Bags are being delayed and flights aren’t running on time. If you’re flying on United Express (or United mainline for that matter) to or through Denver, brace yourselves.

In Denver, United has its own people working on the ramp loading bags, cargo, and performing all the other functions necessary to get an airplane going from the ground. But United Express has long been handled by SkyWest. Last year, United decided it was paying too much for the work, so it opted to go with a low cost provider, Simplicity. Simplicity is a subsidiary of Menzies, and that’s a company that is definitely experienced in handling this work. The problem is that you’re only as good as the people you hire.

United Express Denver Ramp Workers

The job description didn’t have anything out of the ordinary in it. The only thing that stood out was that candidates “Must be available and flexible to work variable shifts including overtime, weekends and holidays.” Must be available for overtime? That sounds pleasant. Then again, the pay makes it so that overtime would probably be highly desirable. Though I didn’t see the pay rates on the Simplicity site, the company has gone out to craigslist with job postings. I’m told that they started at the Colorado minimum wage of $8 an hour. But a post I saw from December 18 shows they’d gone up to $11. Then a post on January 2nd showed them offering $12 an hour. Clearly they aren’t getting the people they need if the rate keeps going up.

I first received a heads-up about this back in November. At that point, Simplicity had taken over a couple gates for training and I’m told things were not going well. I was warned to keep an eye on things, because once the switch happened, it would be ugly. That appears to have been correct.

It didn’t take long before reports of baggage chaos started coming in. It took forever for bags to come out on the carousel, and there were also reports of bags being handled improperly. We won’t know the extent of this until the DOT report on mishandled bags comes out for December, but we can see the impact in other ways already.

While bags may be taking a long time to get to the carousel, you can imagine that means connecting bags are also having problems. And that means delays. Since bags connect between mainline and Express flights all day long, the delays can bleed over into United’s mainline operation as well.

I took a look at on-time performance in Denver from December 15-31 using masFlight.com to get an idea of how things were going. United mainline saw 69.8 percent of flights arrive within 14 minutes of schedule but only 52 percent depart within 15 minutes of schedule. For United Express, the numbers were worse. A mere 60.7 percent of flights arrived within 14 minutes of schedule with only 46.2 percent of flights departing within 15 minutes of schedule. That’s just bad. While the arrival rates aren’t great (behind Southwest at a not-so-good 72.6 percent rate but still better than Frontier at 61.9 percent), you can see that the airline is clearly losing time in the Denver hub and departure rates are worse. That, of course, delays those airplanes coming back to Denver later in the day, further impacting on-time arrival performance. It’s not good.

What’s the fix? I can’t imagine we’re going to see United walk away from this vendor, but there have to be some performance guarantees in the contract somewhere. It appears that Simplicity is already raising rates to try to find more of the right people. This has happened before. Eventually it’ll all get smoothed out, but for now, bring your patience with you if you’re flying United in Denver.

[Original airport ramp photo via Shutterstock]

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Eric
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Eric

I’m sitting in DEN right now. Last night’s flight was canceled after 2 delays. This morning’s flight at 5:00 AM has been delayed twice now because of crew rest requirements. If I get home, I’m talking the AAdvantage challenge and to hell with United.

djsk
Guest
djsk

I was on an AA flight DEN-Chicago that eventually left 45 minutes late. Customer service agent said the ramp was short staffed. Seemed to be 3 people working the miami Airbus A321 next door and our flight. Maybe try Delta or Southwest?

Airbus Jockey
Guest
Airbus Jockey

Well, do you actually think it’s gonna be better? As long as we’re not willing to pay appropriate fares (and thus wages), we’re not getting appropriate service anywhere.
Or would you be willing to lift 1000lbs in a snowstorm at 0 degrees wind chill for $10 an hour? Didn’t think so.

Former Rampie
Guest
Former Rampie

I did.

Justin
Guest
Justin

Only 1000lbs? I had 4000 worth of freight and 5500lbs of bags this morning on my ATL flight. That’s tough even with 5 people.

Former DIA airline guy
Guest
Former DIA airline guy

Regarding wages, keep in mind that DIA is miles and miles and miles from anywhere you can live. The airport driveway itself is 10 miles long. And the way airlines bid shifts (even companies like Menzies), the new-hire workers are stuck with whatever shifts are left over. You don’t know if you’ll be working AMs, PM, or what your days off will be. So how does an entry level employee plan around a school schedule or 2nd job?

Neil S.
Guest
Neil S.

It’s fascinating to me how different Delta is from United. I don’t fly AA, but they seem to not have these issues either.

United has DEN. Delta has SLC. Weather is weather. Delta is making more money than it can count. I guess United is starting too also, though largely from fuel prices?

Why is it so hard for them to figure this out?

ramp rat
Guest
ramp rat

well it’s one person fault the CEO

Mach 25 to .75
Guest

It’s too true and even worse, whenever the weather gets a little nasty you are liable to find the ramp rats (I used to be one so I can use that term) enjoying a snack or beverage in the gate area or strolling the concourse. I’ve seen this twice at DEN with aircraft stuck on the ramp 50′ from the gate waiting on rampers to decide they could go to work. On the second occurrence I tracked down the supervisor who seemed genuinely shocked that I should care… I avoid DEN on SkyWorst.

margaretgreg
Member
margaretgreg

Anecdotally American Eagle was having operational meltdowns earlier this week at ORD. Cancelled flights, delayed flights, gate changes, no information. Weather was marginal but nothing extreme for Chicago. Same issue about outsourcing, or for different reasons?

SirWired
Guest
SirWired

8 dollars an hour for a random schedule (making it difficult to impossible to hold a 2nd job, and pretty much excludes anybody that has responsibilities for child care), back-breaking work, and a long-ish commute? What could go wrong? Obviously you are only going to attract the nearly-unemployable with wages that pathetic and a job that bad. NCNS (No-Call, No-Show) will be endemic, throwing operations into chaos. Your employment candidates will routinely fail drug and alcohol checks, and many will not pass background screenings. How could the 3rd-party provider, who provides such services elsewhere, screw up that badly? One does… Read more »

p. Jones
Guest
p. Jones

No, they just came from Continetal!

dumb passenger
Guest
dumb passenger

Before you start stereotyping people, why don’t you try a day as a ramp agent. You’d probably get your ass kicked.

Mike G
Guest
Mike G

MBA culture. They make their own reality, and fire anyone uppity enough to burst their fantasy bubble by pointing out real problems.

Nathan
Guest
Nathan

I was on one of those delayed United Express flights out of Denver the week after Christmas. The flight boarded more or less on time, then we sat at the gate for over an hour waiting for fuel. I don’t understand the workings of an airport, but when a plane doesn’t have the fuel it needs at its scheduled departure time someone has dropped the ball. United seemed to be working so hard to lose my business that I was happy to take it elsewhere.

Oliver
Guest
Oliver

At least you got to enjoy the comfortable Express cabin for another hour :)

Carl
Member
Carl

Alaska Airlines uses Menzies at its main hub in SEA. There were serious growing pains and mishandled bags and delayed flights and even the odd baggage tug running into a plane. It was a mess. But after some time things have smoothed out and AS runs a smooth punctual operation at SEA with Menzies handling pretty much all of the below the wing work. I don’t think AS has its own employees handling below the wing anywhere. I would imagine that UA plans to weather the storm, as it were, and try to make Menzies work at DEN, and if… Read more »

Jason G
Member
Jason G

All AS ramp work within the state of Alaska is handled by AS employees. No outsourcing for AS in AK.

David SF eastbay
Member
David SF eastbay

I’m old school (baby boomer) and was brought up where you did the best you could at the job you were hired for. So what happen with that belief in younger generations, not just in this case, but with any job now a days. It seems more and more people want to be paid a lot of money to not do anything and it shows. Is it really the workers or is it just the company not doing their part in training and providing whatever is needed for these people to do the job, or is it the media just… Read more »

Earl of Sandwich
Guest
Earl of Sandwich

This is based on several years of dealing directly with ramp operations people:

Training and equipment is certainly part of it, but it’s mainly just like any other unskilled labor force. There’s a few people who consistently exceed expectations, there’s a bunch of people that more or less meet expectations, and there’s a few people that do everything they can to avoid work. This holds true across generations, however the older folks tend more toward one of the extremes.

JD
Guest
JD

Your generation was paid a living wage for an honest day’s work. Try living on $8 an hour in 2015 and see how far it gets you. I’m a “Millennial” (I hate that term) and I busted my tail to work my way up to the position I’m in. Contrary to popular belief by folks in your generation, the majority of folks my age are no strangers to hard work and we’re getting tired of being labeled lazy by a generation who had a solid economy handed to them. Many of us have had to work harder and without the… Read more »

ANCJason
Guest
ANCJason

JD, a college economics textbook couldn’t have said it any better.

Mile High Joe
Guest
Mile High Joe

So true! Many of them had government “handout” programs like you wouldn’t believe, including free college tuition. Plus and economy that was structured to build an American middle-class. Today, it’s the exact opposite. (and this is coming from a bona-fide Old)

urbanmeemaw
Guest
urbanmeemaw

I, too am “an old” and i agree with Mile-High Joe. I feel sorry for young people today with college debt and prospects for earning decent wages. I feel as if I really did have an easier time because I was confident I could get a good paying job because of the economy.

David SF eastbay
Member
David SF eastbay

The point I was making that if you except a job for any price, you should still do the best job you can. So the issue at DIA with UA is it workers slacking on the job or is it lack of training, need proper equipment for the work, short staffed or just need to give them time to learn the job better and improve their performance.

FYI, my first full time job was $1.80 an hour which per the U.S. Department of Labor web site would be about $10.00 today.

Nick Barnard
Member

One of the other things that has also really change since your generation David is companies have gotten to using “flexible scheduling” which really means they ask you to work when they need you to. There is no consistency and its horrible trying to build a life around that.

I’ve done that in other jobs and it just sucks.

The days of working first, second, or third shift and having that consistently are getting quite a bit rarer.

Nick Barnard
Member

+1 to what JD said.

Also, David, your generation:
— College tuition was more heavily subsidized by state governments. At least for the University of Washington the inflation adjusted cost to educate each undergrad has not changed, its the state subsidy that has been reduced, increasing student’s tuition.
— Employers weren’t as caviler with laying off people. In general you got a job and you kept it for much of your life, so forgive us if we don’t jump instantly for everything an employer wants.

JoEllen
Guest
JoEllen

I would love to hear the conversations behind closed doors at Denver between UAL and Menzies and then between Menzies “supervisors” (if they even have any) and their $8.00/hour employees. Or better still the UA Management at DEN and their headquarters in Houston or Chicago. Let’s see, you’re making $8.00/hour working in the pit of an airplane, humping bags, rain, cold, snow and earsplitting noise. You don’t own a car to even get to the job in reasonable condition or on time, and you get no health, medical or savings (401k) benefits – like you could even save $5.00/week into… Read more »

Demo
Guest
Demo

You get what you pay for. Perhaps SkyWest wasn’t so costly afterall…

Darkwater
Guest
Darkwater

Cranky, any thoughts on why UA outsourced the check-in desks at DEN before the ramp?

EB
Guest
EB

They didn’t outsource the customer service desks. They used their own agents. United Express has actual United employees.

Mile High Joe
Guest
Mile High Joe

Make no mistake, this move by United is an unmitigated disaster here in Denver, with the potential to severely impact our touri$m. Our local tv stations have interviewed frustrated passengers who are swearing they will never travel to or thru DIA again. Baggage delays of 3 days are common so people are embarking on their ski vacations with no clothes. It appears that the DIA management is completely helpless and entirely ineffective. They rely on United for most of their income, so they’re afraid of express any anger or impose any penalties–even after United fired 650 locals with decent-paying jobs… Read more »

JoEllen
Guest
JoEllen

C’mon, United pre-merger at it’s worst was never as bad as this. Doesn’t this tell people that ever since they merged with Can’tinental, and with CO’s top-heavy management calling the shots everywhere, this has become nothing but a 5th rate cheap-minded airline ? Blind and deaf to passenger’s complaints and needs. A relative of mine works at Denver on the ramp (over 35 years). The horror stories are endless. If they would just listen to the front line employees and solicit feedback from them, this would be a start to improvement. Better yet, ignore your employees and go plant a… Read more »

anonymous ramp rat
Guest
anonymous ramp rat

Who needs to plant spies, UA already hires DL(via DGS) to do their ramp. Just ask them! I’m sure there are DGSers not happy with DL and willing to talk.

james
Guest

I chuckled when I saw or read a quick blurb about mountain town ski shops (already high priced) having an increase in business as people arrived to resorts not having their ski clothes and forking over a few hundred dollars a piece as not to ruin their ski days.

Oliver
Guest
Oliver

Reimbursed by United?

121 Pilot
Guest
121 Pilot

Brett,

I’m curious if United had (or has) any comment on this story?

Paul
Guest
Paul

There reply to KUSA-DT a few days ago was “We are working with Simplicity to resolve the issues and hope to have everything running smoothly very soon”

JoEllen
Guest
JoEllen

Love it…..”we’re working with Simplicity”. Of course they are going to say that. Well it’s benefitting my family member, who works for United. He’s making $40/hour on overtime to be part of a mop up crew, with no end in sight. Hmm, paying $8.00/hour to Menzies’ ramp employees (x 8 hours if they are even full-time?), that’s $64.00/day and $320/week before taxes (if they show up). UA ramp makes $25.00/hour = $200/day = $1,000 week before taxes. Throw in 8 more hours of overtime = $320 but at least the job would be done by people with decades of experience… Read more »

Yo
Guest
Yo

At 8 bucks an hour, you aren’t going to get people that can pass a background check to work at an airport. And the recruiters are just burning money trying. You want good people? Pay a fare wage. Amazing how few employers get that.

JD
Guest
JD

Exactly. I hate to paint with a broad brush, but the type of folks who would accept $8/hr for a job at DIA probably can’t pass the pre-employment drug test in a state where marijuana is legal.

Nick Barnard
Member

Does marijuana still disqualify people in CO and WA? AFAIK, law enforcement was working on that a bit ago in WA to make that no longer the case.

DENRamp
Guest
DENRamp

yeah because we are federally regulated

Yo
Guest
Yo

Well, I was thinking more along the lines of the 2 year background check unearthing prior convictions, etc. I once was in charge of hiring for people who needed state clearance, along with fingerprinting, etc. Low pay, and a lot of folk who had priors. Even had a guy who did a stint in jail for murder. It took several weeks for the state results to come in. Was kinda scary having to fire that guy…

Denver Dan
Guest
Denver Dan

Drinking a case of beer two days prior to the test is a Guarenteed way to pass.

Kyle
Guest
Kyle

You get what you pay for. Thanks, outsourcing.

JD
Guest
JD

SkyWest wasn’t perfect, but they seemed to take pride in the work they did. You get what you pay for…and United is famous for stepping over dollars to pick up pennies.

dxs5651
Guest
dxs5651

Not quite following your comparison between mainline and ex. The mainline spread between arrive / depart is a factor of 18. While the ex spread is factor of 15. All else equal, a late arrival will translate generally into more challenging on time turns. So I would surmise it’s not just DEN departures that are the problem, but combined with inbound late arrivals. Wonder what mainline’s DEN dep rate would be if inbound was only 61%? Having said that, it is true that UA’s outsourcing strategy (and others as well) are a short term solution with a long term cost… Read more »

ANCJason
Guest
ANCJason

I avoid DEN anyway. They have that one smoking room down at C and it is always packed with a line waiting to get in. Unless you are on WN it is a train ride to get to which is a pain in the ass, particularly if you’re on Frontier out of A. SLC is just the way to go:

http://www.slcairport.com/airport-services.asp

DAB
Guest
DAB

Enlightening. I flew through DEN in mid Nov connecting from express to mainline. We landed on time and were even going into a real gate (like 56, not the 80-90 thing) so I thought I would be good to catch my next flight. Except… The plane just sat for 20 minutes plus waiting for the ground crew to come into the gate. I made the connection but not by much… As low as my expectations are for any airline, that was pathetic.

jaybru
Member
jaybru

Anything really unique with the situation at DEN? Isn’t this the state of UA and all airlines today, just about everywhere? The UA situation at DEN, is UA-IAD really any different? A while back Air Wisconsin had lots of ads in local papers, next to the McDonald ads, for baggage handlers, for UA flights, I understand. Can you imagine what types of people and pay rates, security levels, etc. they got in that contracting out situation? I have never been too happy with IAD UA baggage handling. Anyone able to comment on UA DEN vs. IAD, at least related to… Read more »

JuliaZ
Member
JuliaZ

I’ve been Alaska MVP for over three years now. Flying 35k+ miles a year, I’ve never yet been the recipient of a voucher thanks to their 20-minute baggage delivery guarantee. It was really close one time at DCA from SEA thanks to horrible weather, but at 18 minutes, the light came on and there were the bags. :-) So I’d say that in my experience, it’s NOT like this everywhere. And the AS flights are usually on time as well, very rarely late, about half the time earlier than published.

jaybru
Member
jaybru

AS seems to be able to do a lot of things well, I’ll have to admit.

Makes one wonder even more why others can’t seem to figure this all out.

Carl
Member
Carl

Alaska contracts out baggage handling and all ramp work to Menzies (and other vendors) at all their stations, including their hub in Seattle?

Juan from CHI
Guest
Juan from CHI

Why would United make these changes just before the holidays? Would it be better to make the change at the beginning of the year. That would give you several months before the major holidays?

SkyWest Ramper
Guest
SkyWest Ramper

As a former SkyWest employee, actually United wanted us to stay through the winter. SkyWest said no Both companies don/t care what they do to employees or passengers. SkyWest having so many employees scrambling for employment just before Christmas. Both companies are evil!

Nick Barnard
Member

Hrm… While it sucks, there is a bit of a benefit in that companies (retail yes.) go crazy hiring around the holidays. It might’ve been easier to get onboard with a company then.. Though yeah it still sucks.

al_9000
Member
al_9000

I looked at the craigslist ad where they were offering $12/hr. It also said “telecommuting okay” on the right side of the page under the salary and map …

Oliver
Guest
Oliver

Got a link? I want to apply. gcmap says I am 967 miles from Denver, but I do have high speed internet at work for some “extracurricular activity” during boring conference calls. :)

Anonymous
Member
Anonymous

As long as Wall St analysts call airline CEO’s onto the mat for “leaving money on the table” and pressure them to reduce costs we will continue to have this “rocky road” that we are seeing in DEN. It appears to be increasingly more difficult for C-levels to recognize that their main asset is in their people, unions and labor groups aside. There was a time that airline execs MANAGED airlines, and took care of their employees (without either giving them the store, or treating them like dirt). Perhaps the pendulum will swing back to that type of management again?

Nick Barnard
Member

One of the jobs of an airline CEO is to properly communicate to wall street why you’re spending money, and how you expect it to increase revenues. You’ve gotta put money on the table to get more money onto the table..

SAN Greg
Guest
SAN Greg

So that explains the mess on Dec 27. Our GoJet flight from MSN arrived 15 minutes early, only to wait on the tarmac for over 40 minutes. An early flight became a technical late arrival. Because of our tight connection we had to run from one end of the terminal (United Distress basement gates) to the other. Turns out about a dozen other passengers were in the same boat as us – all connecting from Express flights. Thanks for shedding some light on this – definitely makes sense. Knowing it’s a cost issue really makes me scratch my head as… Read more »

DesertGhost
Guest
DesertGhost

Sounds like a case of penny wise and dollar foolish.

Alletcat-078
Guest

In 2001 I was a fueler @ SFO making 10:50 hr. and that was starting pay. Man things have gone down hill….Never had a delayed flight on my shift because of no fuel. But that’s just me. Retired in 2002…..

ArmyRetired52/Retired Ramper
Guest

I really don’t think this issue with simplicity is just the low wages. Even $15 an hour is not worth breaking you back loading bags. The problem is the lack of flight benefits. There are plenty of us boomers, still active, hard workers and willing to work for even low wages because we really don’t need the money. What’s missing from Simplicity are flight benefits. I know-I worked on the ramp. Didn’t need the 9.50 I got paid-I stayed for the flight benefits.

DEN UA/UAX Ramper
Guest
DEN UA/UAX Ramper

i worked with Skywest for 3.5 years until December 3rd, when I made the switch to simplicity, and now have started wiTh UA this week. ALLOW ME TO CLEAR SLME THINGS UP: simplicity offered (now and forever) $10/hr MINIMUM to work its ramp. That was for off the street new hires. Former Skywest were offered $11/hr. Leads are given $14/hr, coordinators $16/hr and $18/hr for supervisors. The baggage is now completely handled by UA mainline employees, except for city bags (terminating in Denver, plane to claim #15). Yes, it is a mess. Yes, there’s a ton of confusion. Yes, bags… Read more »

DEN UA/UAX Ramper
Guest
DEN UA/UAX Ramper

And apologies for the atrocious spelling/grammar mistakes etc. Trying to speech dictate that whole thing didn’t work out as well as I’d hoped. Thanks everyone.

Oliver
Guest
Oliver

No problem, post was fine and insightful. Thanks!

Eric C
Guest
Eric C

Can you clarify the “pay is better than SkyWest” comment? Is the hourly pay for the same position and longevity better? Or did they do the typical contractor swap where the pay at each position is lower but they offer a higher-titled position to transfers, so individuals may get higher pay even as each position as a whole is paid less? Also do you know why United would opt for the higher-cost Simplicity bid, or even why the bid was higher cost if it reset all employee longevity to 0? Was it purely to dump flight benefits? As a former… Read more »

f9OOUA
Guest
f9OOUA

Exactly all if this could have been avoided if they would have just offred flight benifits. I also worked for OO until Dec 3rd worked cs and then ramp. A lot of this is United’s fault and could have been avoided. Smh for those out there working in the madness good luck!

SAN Greg
Guest
SAN Greg

Confirms what Brett indicates – an operational problem. When I worked retail and we were understaffed due to people not coming in, it wasn’t them who faced both barrels from disgruntled customers – it was us who were there. That’s why I try to keep my cool when things don’t go right, as it’s those who are there working their tails off trying to get things done. Makes no sense being angry at them. It’s the operations people and/or management who are responsible for the logistics of the situation and are the ones who should face the heat and be… Read more »

Joflyer
Guest
Joflyer

Management’s responsibility to anticipate no-shows. Especially in a location like Denver where it’s an airport in the middle of nowhere. No sympathy.

Rampese
Guest
Rampese

Ten year employee at United start 11.00 end 27.00 Ten year employee at Skywest start 10.00 end 13.50 Menzies 12.00 agent 14.00 lead 18.00 supervisor 19.00 trainer and up Flight benefits at United free Flight benefits at Skywest paid by employee for company. Imposed fee. Menzies N/A Staffing United at least 4 agents per gate Staffing in Denver Skywest 1.5 Staffing Menzies 1.25 but hiring Structure- United gates and running passenger bags to and from terminal and connections. Skywest- gates and running passenger bags to and from terminal and connections. Menzies- gates and terminating city bags. News pictures- bags left… Read more »

Rampese
Guest
Rampese

Nope

Rampese
Guest
Rampese

Kick in a couple weeks of sub freezing temps, equipment that had been completely abused by the former ground handler to the point of working equipment being scarce, and a workforce comprised of 65% newbies that probably had never been around an aircraft and on a learning curve for English let alone operational expertise… Well it’s not a way to win a championship. Still things are evolving so stay tuned as winter turns to spring…

female ramp rat
Member
female ramp rat

I worked for SkyWest for 2 years. I was treated like crap. The freezing weather, the under-staffing, the lack of breaks in a 14 hour shift (not even to get water in 100 degree weather.)… the rampers st SkyWest worked their butts off and the truth of that company was the harder you work, your reward is more work. The people who would walk around and hide would have 2 gates to watch in an 8 he shift while the people who actually worked got 3 gates with 3 ppl and 20 planes. The truth here is is now Simplicity… Read more »

DENUA rampie
Guest
DENUA rampie

Yes, mainline UA ramp has lazy workers. Don’t all work places have slackers? They aren’t the total reason for the disaster though. I will elaborate in a bit. First, not everyone working the ramp is Full time and making A scale wages of $25 an hour. They are on a ten year pay progression and some are making less than Simplicity workers! Simplicity is also not entirely to blame. Originally Simplicity was supposed to take over all the Skywest work including their bag rooms and the below the wing jobs of loading and unloading trips. They just couldn’t find enough… Read more »

DEN UA/UAX Ramper
Guest
DEN UA/UAX Ramper

The starting pay offs better, by a significant amount. As I said the ramp makes $11, compared to 10.25 at OO. Leads (a position OO didn’t pay more for) are at $14, coordinators are at $16 (which I believe was $1.50 OVERRIDE at OO) and supervisors (a $1.75 override at OO) make $18. As of now I do not know the specifics of longevity pay, but they’ve already given all the ramp personnel a raise, leads were $1, and ramp $0.75. as for the specifics of a longevity raise program, I’m not sure of that yet. They don’t have that… Read more »

T5Towbar
Guest
T5Towbar

DENUA is correct. This issue is created by UA management by either imposing a pay cut on SkyWest workers, which led to performance and staffing issues. Then giving the contract to a new outfit (They won a contract in DTW for DL) who could not understand the challenges of the DEN ramp and could not handle it. And it bled into the UA mainline operation. UA sort of knew this was going to happen, otherwise they gave is back Customer Service (ATW) so you would have inexperienced agents facing the customer in this mess. But they took the deicing away… Read more »

Rampese
Guest
Rampese

So the media issue is real though pushed forward by main line employees on furlough wishing for full time slots, reporting to the news, even posting pictures sometimes of their own fubar, images of bags caused by the shortage of their own manpower having been left on the Tarmac missing connecting flights taking days to reach passengers, the mod pictures that could only have been sent by UAL employees as no one else has privy to their mod areas under the main terminal. Also maybe some former Skywesters posting, wishing back their flight benefit jobs when their own company truly… Read more »

+BSVC
Guest
+BSVC

Every time a situation like this takes action it brings the same exact two issues to the forefront in my mind. Feel free to chime in I’m good at identifying the problems but have problems seeing the solutions. #1 How do you keep quality workers in entry to mid management level positions? For someone who doesn’t work in aviation you have to understand that there is a lot expected of you and a lot of knowledge to work jobs such as ramp/gate/tkt counter/baggage claim etc. and every carrier will give you an average of $10 an hour to do so.… Read more »

RockHead
Guest
RockHead

One thing I noticed that has not been mentioned is the logistics of using one vendor for the AIRPLANE!!
SW showed how that efficiency works, and CO was on board pre-merger. Look at AS. The use of one vendor to supply your primary mode of transport should not be overlooked.

cahilldot
Member
cahilldot

i try never to go to denver the gate agents for United are EVILLLLLL i have had so many issues i will drive vs go on a plane there..

Bob
Guest
Bob

Maybe United should outsource management. Then they could hire a consulting firm to run reservations, and hire some first year law students to run legal. After that they could just look at other departments and see what skill-sets overlap and get those folks to multi task for the same or lower pay. 8 bucks an hour only buys you a lazy moron these days. Better pay em 8.75 to get an honest days work. It’s a suckey job, but if that’s what your qualified to do, then suck it up and do the best job you can. This generation today… Read more »