Cranky on the Web (October 24 – 28)

If you’re wondering where my CNN column has gone, it hasn’t disappeared. I’m just going to be writing a little less frequently. The next one will go up on Monday, and as always, will be linked to from here. I’m also hoping to have something new to report in the next two weeks.

In the Trenches: Standing in the Customers’ ShoesIntuit Small Business Blog
It’s never fun to get stuck, but my experience this week has been great for helping me relate to clients.

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