Recent Articles
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72 Hours with Hawaiian: Flying to Honolulu in Extra Comfort
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There is probably no other airline in the United States that takes its home culture more seriously than Hawaiian Airlines. With 85 years under its…
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Cranky on the Web (June 30 – July 4)
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Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for it again. This…
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This, United, is Why People Hate Airlines (Tales From the Field)
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It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it up for you.…
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Should United Close Its Hub at Washington’s Dulles Airport?
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Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of some sort. But…
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Etihad is Now the Worst Airline Ever, Thanks to the Transitive Property
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The long-awaited day has finally arrived. After years of begging Air France/KLM to give it more money, Alitalia has finally shifted its glances in a…
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Cranky on the Web (June 22 – 27)
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American’s new 777-300 planes bring luxury to long overseas flights – Ft Worth Star-Telegram I was asked to comment on American’s spiffy business class on…
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Topic of the Week: Your Favorite Quirky Onboard Amenity
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I spent three days with Hawaiian Airlines this week talking to execs and flying around (posts will follow, of course), but there was one thing…
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Long Beach’s Anti-Airport Crowd Chooses Misguided Scare Tactics Against JetBlue Flying Internationally
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It’s been a few years since we’ve had a contentious airport battle here in my hometown of Long Beach, and I’m sure you’ve missed all…
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Planes Break, But This Should Have Been Handled Better (Trip Report)
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Last week, I wrote about the first 3 of my 4 flights to get to and from Dallas for American’s Annual Leadership Conference. Once I…
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People Keep Trying, But All-Business Class Airlines Don’t Work
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We may not have seen a lot of airlines start in the US over the last decade, but there’s one particular niche that has seen…
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Cranky on the Web (June 23 – 27)
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Long Beach Airport’s interim director embraces challenge – Orange County Register Long Beach lost its airport director recently and a sub has stepped in. I…
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Mark Your Calendars for the Crankyspotting Dorkfest on September 13
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The time has come once again for the annual Crankyspotting Dorkfest at LAX. Mark your calendars for September 13. For those who don’t know how…
