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Topic of the Week: WestJet Goes Widebody
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First those crazy Canucks decided to get turboprops. Now it’s time for WestJet to get widebodies. Next year you’ll see them flying from Canada to Hawai’i and then… who knows where. What do you think?…
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Blaming United’s Problems on Continental (or Vice Versa) is Exactly the Problem
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The talk of the US airline industry these days is all about one thing… what’s wrong with United? The airline is underperforming financially and operationally, without question, and has not been able to take advantage…
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72 Hours with Hawaiian: A Unique Headquarters Setup, Flying Hawaiian’s Very First Airplane
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I left off in Part 1 yesterday as I stepped off the airplane into the warm Honolulu sunshine. After a brief ride, I was at Hawaiian’s headquarters building. [Disclosure: Hawaiian paid for my flights and…
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72 Hours with Hawaiian: Flying to Honolulu in Extra Comfort
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There is probably no other airline in the United States that takes its home culture more seriously than Hawaiian Airlines. With 85 years under its belt, Hawaiian had always been one of those carriers that…
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Cranky on the Web (June 30 – July 4)
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Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for it again. This month, I took on the topic of safety videos. (Think…
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This, United, is Why People Hate Airlines (Tales From the Field)
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It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it up for you. We had clients going from Mumbai to Toronto. The first…
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Should United Close Its Hub at Washington’s Dulles Airport?
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Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of some sort. But Imperial Capital analyst Bob McAdoo created a stir last week…
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Etihad is Now the Worst Airline Ever, Thanks to the Transitive Property
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The long-awaited day has finally arrived. After years of begging Air France/KLM to give it more money, Alitalia has finally shifted its glances in a different direction. The perennially-struggling airline has announced that Etihad will…
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Cranky on the Web (June 22 – 27)
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American’s new 777-300 planes bring luxury to long overseas flights – Ft Worth Star-Telegram I was asked to comment on American’s spiffy business class on the 777-300ER and what people really want when it comes…
