Recent Articles
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Cranky on the Web (December 7 – 13)
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Consumers can expect gradual changes after American Airlines merger – Ft Worth Star Telegram I was asked what might change after the merger. The comment…
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Topic of the Week: A340s with Narrow Seats
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Airbus is trying to breathe some life into the A340 program. While airplanes aren’t being made anymore, Airbus is scrambling to keep values of used…
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A Day With United Management: Getting There and Back (Trip Report)
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Last month, United invited me out to Chicago so I could visit with a few different departments and learn more about what they were working…
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Southwest Leaves Three More Small Cities
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Southwest continues to struggle to find a way to serve smaller cities. After axing a ton of service to small cities when it took over…
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The American/US Airways Merger is Finally Complete; Now It’s Time for the Hard Part
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Today, American and US Airways complete their merger. You would think that after such a long time, this would feel like the end of something…
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Cranky on the Web (December 2 – 6)
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In the Trenches: Dealing With the Holidays – Intuit Small Business Blog I’m never quite sure the best way to handle business hours during the…
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Topic of the Week: Who Should Get the LaGuardia Slots?
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Reports suggest that the slots American has to sell off at LaGuardia will be bought by Southwest and Virgin America. Do you like that plan?…
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Why is the TSA Trying to Ruin Pre Check? (Ask Cranky)
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This one was actually a little more like “Tell Cranky” instead of “Ask Cranky” but after my experience today, I thought it was a good…
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Air France/KLM Rejects an Alitalia Acquisition While the Vultures Circle
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I’ll admit that the last couple of years have been rough for me. Alitalia, which I long ago dubbed the worst airline ever, has been…
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Etihad is Building a Fourth Alliance
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Prevailing wisdom suggests that that airline industry should always do things in “threes.” We’ll soon have three big legacy carriers in the US that fit…
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Cranky on the Web (November 25 – 29)
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Thanksgiving fliers wait: How bad will Wednesday be? – USA Today Everybody was wondering whether Wednesday was going to be miserable for travel, so I…
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Topic of the Week: Is it Smart to Publicize a Social Media Response Time?
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KLM has long been heavily involved in social media, but last week it didn’t something interesting. It started publishing the amount of time it will…
