Recent Articles
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Topic of the Week: The 787 Enters Service
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If you’re in the US, you may have missed the first flight in service of the 787 this week. That’s because it happened on the…
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KLM’s 1 Hour Social Media Guarantee Fails the Test
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As we all know, there are some airlines that do a good job of responding to customers via social media channels and there are others…
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Best. Flight. Ever. First Class on the Cathay Pacific 777-300 (Guest Trip Report)
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Geoff is back, following up his Emirates shower experience with another long trip report about the best flight he’s ever had. I thought it would…
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My Imaginary Discussion on Delta’s New Domestic Economy Comfort Class
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Last week, Delta announced that it would bring its version of United’s Economy Plus, Economy Comfort to most of its fleet. This sounds like great…
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The Government’s Proposed Aviation Tax Plan Isn’t a Good One
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Not sure how many of you have been paying attention to the details of the proposed aviation tax changes (details on pp 22-23) coming out…
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Cranky on the Web (October 17 – 21)
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In the Trenches: Repeat Clients – Intuit Small Business Blog There’s nothing better than having repeat clients, so I’m always trying to figure out the…
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Topic of the Week: The Reunification of Berlin
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Next June, Berlin finally consolidates its commercial air traffic at the new Berlin Brandenburg Airport (built on the old Schoenfeld Airport). Historically, Berlin hasn’t been…
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What Travelers Want From Their Airports
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Earlier this week, I was on a panel at the Airports Council International – North America (ACI-NA) conference down in San Diego talking about airports.…
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A Good New Site for Calculating Bag Fees
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One of the big complaints people have about airline fees is the ability to figure out exactly what’s being charged. It can be confusing but…
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The Renaming Saga for ASA and ExpressJet Finally Has a Resolution
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In general, the renaming of a regional airline isn’t a very interesting thing. After all, travelers never buy tickets to fly on that specific airline.…
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Cranky on the Web (October 10 – 14)
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What to do when an airline goes bankrupt – CNN Out of the Office With all the rumors flying around about an American bankruptcy, I…
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Topic of the Week: Memphis Shrinks Again
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Delta has quietly started shrinking Memphis again. Beginning January 4, service will cease between Memphis and Baltimore, Grand Rapids, Gulfport/Biloxi, Mobile, Northwest Florida (Panama City),…
