Recent Articles
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Cranky on the Web (December 4 – 9)
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In the Trenches: What to Give Employees for the Holidays? – Intuit Small Business Blog It’s holiday time, and that means it’s time to figure…
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Topic of the Week: Your Favorite Denver Airport Conspiracy
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If you don’t watch the Colbert Report, you’re missing out on some quality, hard-hitting journalism about the airline industry. Case in point: this clip about…
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American (Too) Quietly Announces Premium Economy, Flat Beds, and More Awesomeness
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Last week, all the talk was about American filing for bankruptcy. That announcement mostly buried what should have been a much bigger and more exciting…
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I’m One of Conde Nast’s Top Travel Specialists of 2011
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I haven’t written about Cranky Concierge much lately, but we’re humming right along, helping all kinds of travelers with everything from travel planning to urgent…
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Southwest CEO Rallies the Troops with a Sobering Note, Focuses on Costs
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Southwest chief Gary Kelly sent out a great email to the airline’s employees (or, “People”) yesterday talking about the situation with American and more broadly,…
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Airbus Thinks United Will Order the A380
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Someone sent me an article last week that I thought was pretty funny. Apparently, Airbus super salesman John Leahy thinks United is going to buy…
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Cranky on the Web (November 28 – December 2)
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Air Travel Naughty and Nice List: Point Counterpoint – Conde Nast Daily Traveler One Daily Traveler blogger wrote about the Consumer Reports Naughty and Nice…
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Topic of the Week: Milestones for Continental and America West
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There were a couple of somewhat minor milestones in the eyes of travelers this week, but I thought it was worth sharing. First, Continental and…
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Why I Want US Airways to Buy American
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Every time I bring up the idea of US Airways buying American, I hear gasps of horror at the mere mention. (See Gary Leff’s piece…
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American’s Decade of Fail Culminates in Bankruptcy
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I don’t think anyone was surprised to hear that American filed for Chapter 11 bankruptcy protection. The only surprise was that it happened this week.…
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The Winners of the Coveted Slots at Washington/National and New York/La Guardia Are . . .
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Remember that whole Delta/US Airways slot swap deal? US Airways gave most of its slots at New York’s La Guardia airport to Delta in exchange…
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Talking to British Airways About Elite Status, Avios, and the Dreaded Fuel Surcharge (Across the Aisle)
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Earlier this month, British Airways introduced Avios, a new name for miles. Now if you’re a member of the BA Executive Club or Iberia Plus,…
