Miscellaneous
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Cranky on the Web (August 11 – 15)
In the Trenches: Evolving With Our Clients – Quickbooks Blog The Intuit Small Business Blog has changed its format, and I’m ramping…
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Topic of the Week: Where Will the Next Successful Start-Up Come From?
Sticking with yesterday’s theme that the US is a great place to run an airline right now, let’s turn the question to…
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Update: I Am a Bad Parent and Kids Shouldn’t Be Allowed to Fly
After yesterday’s trip report on my painful journey across the country with my kids, I received a lot of feedback. Most of…
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Cranky on the Web (April 14 – 18)
Cranky Concierge Thrives on Air Travel Problems – Travel Market Report We were lucky enough to get this great write up of…
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Cranky on the Web (February 24 – 28)
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to…
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Cranky on the Web (February 17 – 21)
In the Trenches: Fighting Employee Burnout – Intuit Small Business Blog The weather has been awful and our concierges are working REALLY…
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Cranky on the Web (February 3 – 7)
In the Trenches: Analyzing Our Revenue Sources – Intuit Small Business Blog As we look for ways to increase revenues, there are…
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Topic of the Week: PeopleExpress Tries Yet Again
Remember when the new PeopleExpress said it would be flying by Summer 2012? Ha, not even close. It bought the certificate for…
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Cranky on the Web (December 30 – January 3)
In the Trenches: Celebrating Our Success – Intuit Small Business Blog Cranky Concierge deals with a lot of unhappy people in tough…
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Topic of the Week: Your Predictions for 2014
Yes, I know. The topic of the week is a day early this week. Why? Because I’m trying to lay low and…
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The True Meaning of Thanksgiving 2013
Well, that storm didn’t quite pan out as the media predicted, huh? That, combined with surprisingly good availability on alternate flights yesterday,…
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Cranky on the Web (November 9 – 15)
Selling to a captive audience, at 30,000 feet – Marketplace I commented in a piece talking about what airlines are going to…