Miscellaneous
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Honoring the Flight Crews That Died 13 Years Ago Today
Today is now technically called Patriot Day in the US, but for those of us in the airline industry, it’s also the…
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Topic of the Week: The Best Things You’ve Heard Onboard
This week’s topic comes from a reader, Herb. What are some of the best funny, clever, or sarcastic comments you’ve heard come…
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Cranky on the Web (August 25-29)
In the Trenches: Handling Referrals – Quickbooks Small Business Blog Referrals are very important to our business, so we want to make…
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Cranky on the Web (August 18 – 22)
In the Trenches: Tracking Our Revenue Sources – Intuit QuickBooks Blog Our system wasn’t set up to track revenue in a way…
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Cranky on the Web (August 11 – 15)
In the Trenches: Evolving With Our Clients – Quickbooks Blog The Intuit Small Business Blog has changed its format, and I’m ramping…
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Topic of the Week: Where Will the Next Successful Start-Up Come From?
Sticking with yesterday’s theme that the US is a great place to run an airline right now, let’s turn the question to…
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Update: I Am a Bad Parent and Kids Shouldn’t Be Allowed to Fly
After yesterday’s trip report on my painful journey across the country with my kids, I received a lot of feedback. Most of…
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Cranky on the Web (April 14 – 18)
Cranky Concierge Thrives on Air Travel Problems – Travel Market Report We were lucky enough to get this great write up of…
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Cranky on the Web (February 24 – 28)
In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to…
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Cranky on the Web (February 17 – 21)
In the Trenches: Fighting Employee Burnout – Intuit Small Business Blog The weather has been awful and our concierges are working REALLY…
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Cranky on the Web (February 3 – 7)
In the Trenches: Analyzing Our Revenue Sources – Intuit Small Business Blog As we look for ways to increase revenues, there are…
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Topic of the Week: PeopleExpress Tries Yet Again
Remember when the new PeopleExpress said it would be flying by Summer 2012? Ha, not even close. It bought the certificate for…