There were mixed reactions when JetBlue introduced its Customer Bill of Rights after the Valentine’s […]
Category: Customer Service
I know I’ve written about this in the past, but I continue to be amazed […]
You may have seen this press release a couple of weeks ago from US Airways. […]
Is there an echo in here? Once again, an airline is under fire for poor […]
I really haven’t gotten very cranky lately, but an experience this weekend put me back […]
Good news for JetBlue fliers, I think. The mystery surrounding “Controllable Irregularity” has now officially […]
So, did I miss anything over the long weekend? From the looks of JetBlue CEO […]
That title is likely to make me pretty unpopular with a lot of people, but […]
It always comes in waves. Back before 9/11, air traffic had hit record high levels […]
People absolutely love to hate airlines, but why is it that some airlines anger people […]