KLM
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As Delta Grows Stronger, Partner Benefits Suffer
I received more than one email this week asking me if I had seen Delta’s new partner mileage-earning chart. There are some…
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KLM’s 1 Hour Social Media Guarantee Fails the Test
As we all know, there are some airlines that do a good job of responding to customers via social media channels and…
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Only Two Airlines Left Flying a Douglas Widebody Commercially
This week Finnair Western, American, United, and even Delta (when they briefly operated the DC-10s they inherited from Western) to Hawai’i. I…
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Alitalia’s LAX Reception
I know you guys have been champing at the bit, waiting for an update on the latest with Alitalia. I’ve actually been…
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Listen, Listen to the Music
Yeah, it’s a crude drawing, but I think you get the point. It’s time for iPod + airplane. Apple announced that they…