American
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American’s Terrible Paid Seat Policy Chooses What’s Easy Over What’s Right
It is somewhat remarkable to me just how often certain airlines default to the most customer-unfriendly way of doing business. Before I…
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Thinking About New York Competition Post-NEA
An appeals court ruled last week that the American and JetBlue Northeast Alliance (NEA) was indeed anti-competitive, shooting down American’s attempt to…
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Getting to Southwest Investor Day… on American (Trip Report)
Analysts and media had circled September 26 on their calendars for a long time. That was the day that Southwest would present…
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American Begins Its Apology Tour Over Sales and Distribution Fiasco
For the last year and a half, American has been involved in a war against travel agencies, companies, and travelers themselves over…
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American May Have Reversed Course on Distribution Strategy, But It Better Not Give Up Completely
The big news last week was that American Chief Commercial Officer Vasu Raja was pushed out and CEO Robert Isom promised to…
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Cranky on the Web: The New Frontier, American’s Detente, No Upgrades for You
A new Frontier? Airline adds bundled fare options – Travel Weekly Here’s another look at Frontier’s new bundle strategy. This will help…
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American Begins the Long and Difficult Task of Fixing the Mess It Created Over the Last Two Years
Two weeks ago, the rumors began to swirl. American Chief Commercial Officer Vasu Raja was out. Or he was at least taking…
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Putting American’s Network Superiority Claims to the Test
At American’s Investor Day two months ago, it started to create a justification for its focus on smaller cities using “network superiority”…
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Podcasts a Plenty: New DOT Rules and A Broad Look at American’s Sales and Distribution Plans
It’s time for a two-fer! First up, we have a new Cranky Talk episode for the first time in awhile. Dave was…
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American Flinches as Its Sales and Distribution Strategy Runs Into Trouble
Just over a week ago, American Airlines was on the cusp of rolling out its new “preferred agency” program that would yank…
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Provo is American’s Future
American has decided to add a new dot to its route map. The winner is… Provo, Utah. This might sound like it’s…
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American’s Revenue Performance Sinks
Cirium recently loaded the Department of Transportation’s DB1B data for Q4 2023, and I eagerly dove in to look for trends. What…