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72 Hours with Hawaiian: Flying to Honolulu in Extra Comfort
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There is probably no other airline in the United States that takes its home culture more seriously than Hawaiian Airlines. With 85 years under its belt, Hawaiian had always been one of those carriers that…
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Cranky on the Web (June 30 – July 4)
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Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for it again. This month, I took on the topic of safety videos. (Think…
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This, United, is Why People Hate Airlines (Tales From the Field)
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It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it up for you. We had clients going from Mumbai to Toronto. The first…
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Should United Close Its Hub at Washington’s Dulles Airport?
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Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of some sort. But Imperial Capital analyst Bob McAdoo created a stir last week…
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Etihad is Now the Worst Airline Ever, Thanks to the Transitive Property
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The long-awaited day has finally arrived. After years of begging Air France/KLM to give it more money, Alitalia has finally shifted its glances in a different direction. The perennially-struggling airline has announced that Etihad will…
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Cranky on the Web (June 22 – 27)
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American’s new 777-300 planes bring luxury to long overseas flights – Ft Worth Star-Telegram I was asked to comment on American’s spiffy business class on the 777-300ER and what people really want when it comes…
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Topic of the Week: Your Favorite Quirky Onboard Amenity
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I spent three days with Hawaiian Airlines this week talking to execs and flying around (posts will follow, of course), but there was one thing that struck me. On Hawaiian’s new regional operation, ‘Ohana, each…
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Long Beach’s Anti-Airport Crowd Chooses Misguided Scare Tactics Against JetBlue Flying Internationally
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It’s been a few years since we’ve had a contentious airport battle here in my hometown of Long Beach, and I’m sure you’ve missed all the combativeness, right? After all, the anti-airport folks had finally…
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Planes Break, But This Should Have Been Handled Better (Trip Report)
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Last week, I wrote about the first 3 of my 4 flights to get to and from Dallas for American’s Annual Leadership Conference. Once I got back to Phoenix for my last flight home, things…
