For Delta, Slow and Steady Wins the Race


Let’s tackle the third leg of this tripod with a look at Delta’s positioning in its hubs. United has made big gains, American has been trying to get back some of what it lost, and Delta… well, Delta just keeps on truckin’. Yes, it has made gains in some areas where it needed to make gains, but elsewhere it’s been largely a matter of preventing erosion. Let’s take a tour of the hubs, but first, my usual disclaimer in this series:

To do this work, I pulled annual passenger share for United and the next largest airlines using the Department of Transportation’s Origin & Destination Survey data (DB1B/C) via Cirium. This looked only for passengers that weren’t connecting through the hub. The problem with this, however, is that the data that’s public is only domestic. So, I’ll present that here and then talk how international would likely change the results.

Again, we’ll go in alphabetical order, and that means starting with the biggest hub of ’em all, Atlanta.

Atlanta Local Passenger Share by Year

Data via Cirium

I find Atlanta fascinating. It’s obviously Delta’s biggest and most important hub, but the airline has not seen any real significant shift in local share at all over the last few years. It’s really just smaller airlines shifting share between each other while Delta continues to do its thing.

Southwest has pulled down Atlanta significantly, shifting resources to Nashville. So of course, you do see that decline in the numbers. But Frontier is now on the cusp of being Atlanta’s number two airline as it has grown dramatically there. Delta is just doing Delta things.

Next up, I’m going to cheat a little. This isn’t a hub for Delta, but it’s a growing focus city, so I threw it in anyway. Hello, Austin.

Austin Local Passenger Share by Year

Data via Cirium

With American having built a hub post-pandemic, it’s easy to overlook that the number one airline in Austin is and always will be Southwest. Southwest has actually strengthened its position in the market since the pandemic. But Delta has slowly and strategically built up Austin to become the number two airline. It has designs on more growth when Austin finally gets new gates in a few years, and I expect it will cement its position then. But it is highly unlikely we’ll ever see Delta become number one in this market.

That is the opposite of what has happened in Boston.

Boston Local Passenger Share by Year

Data via Cirium

This was JetBlue’s one dominant market, but after years of mismanagement by the previous management team, Delta surged ahead and became the easy number one. It certainly didn’t hurt that American also failed to defend its historical position. International certainly has an impact here as well, but it’s not in the way you think. JetBlue actually has more international than Delta, so it narrows the gap again. But Delta is still number one, it’s just busy fighting a resurgent JetBlue in the market.

That couldn’t be further from what’s happening in Detroit.

Detroit Local Passenger Share by Year

Data via Cirium

There is nothing to talk about in Detroit. Spirit is number two, but it’s a declining number two and Delta continues to do Delta things there. But this is Detroit, nobody else is trying to win there. That’s different than our next chart, one you’ve seen before.

Yes, that’s right, for the third time we’ll look at the LA Basin since all three big airlines hub there. There’s not much else I can say here.

Los Angeles Basin Local Passenger Share by Year

Data via Cirium

At LAX, Delta has become the number one airline, but we aren’t just talking about LAX. We’re still talking about the LA Basin, and Southwest’s dominance at the other airports can’t be overcome. But when you look at LAX, it really is a three-horse race, and they are all quite similar. But Delta does come out on top for now.

Let’s flip back to the frozen tundra of the upper Midwest.

Minneapolis/St Paul Local Passenger Share by Year

Data via Cirium

Does this look a lot like Detroit to you? Of course it does, because it’s the same setup. Delta is the dominant airline by far, but it allows Sun Country to survive as the leisure carrier who can soak up all the unwanted traffic. It looks almost exactly the same as Detroit, and it’s a model that works well for Delta.

That’s not the case in New York which, yes, we have to look at for the third time as well.

New York City Local Passenger Share by Year

Data via Cirium

As mentioned in the United post, Delta and United are neck and neck once you include international, since United is more international-heavy. This is a fight between those two, and there won’t be a winner unless something major changes. Of course, since United has eyes on both American and JetBlue, there could in theory be a major change. But even if there was, divestment would be likely. So, just consider this a victory for both Delta and United at this point, and then… stay tuned.

Let’s head back west and look at Delta’s hub in not Denver Salt Lake City.

Salt Lake City Local Passenger Share by Year

Data via Cirium

Wait, does this look a lot like Detroit and Minneapolis? Yes it does, because well, it works. This is the secret to Delta’s success. A massive dominance and coexistence with a much lesser competitor creates a base of fantastic hub dominance. Nobody else has this kind of stability.

Where isn’t Delta a stable number one? How about Seattle, our final hub.

Seattle/Tacoma Local Passenger Share by Year

Data via Cirium

This is like Boston if JetBlue hadn’t completely dropped the ball. Ok, that’s not true. Seattle is its own animal where Alaska is beloved, and the airline has fought aggressively to maintain its position. Not only has it maintained, but it has grown. It’s Delta that sits way down there in second place.

You can slice this however you’d like, but Delta is nothing compared to Alaska. And with Alaska’s planned growth into long-haul now happening, the gap isn’t going to close soon. Seattle to me is the oddest of oddballs in the Delta network. Even as a Pacific hub, it gets bypassed with Delta recently adding Hong Kong from LAX instead. I don’t get why Delta continues this fight, quite honestly. But it continues.


For Delta, the secret is having these dominant hubs where it can make a killing. It then invests that into trying to win in contested hubs. It has made remarkable strides over many years in LA, New York, and most recently Boston. But Seattle continues to be a vexxing situation.

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Brett Avatar

2 responses to “For Delta, Slow and Steady Wins the Race”

  1. Ernie R. Avatar
    Ernie R.

    I’m a former 7 year Diamond. The “Hub Penalty” routinely pay a premium that analysts call the “hub penalty.” Delta’s strategy (hub dominance + MQD credit card spending requirements + AI dynamic pricing) is working financially for Delta, but it is creating measurable friction. Travelers at captive hubs pay a real premium with little recourse.

    Delta betrayed their most loyal customers. They redefined what “loyalty” means. Delta scrapped flying requirements entirely and replaced them with pure spending thresholds, increasing requirements as much as 66% for Silver and 40% for Diamond. The new system means someone who drops $28,000 on a Delta credit card from their couch qualifies as a “Diamond” alongside someone who logs 150,000 actual flight miles. For road warriors like me who built their travel plans around Delta, that’s a profound devaluation of what my loyalty actually had meant.

    Also, the upgrade benefit was the crown jewel of elite status for business travelers like me, and it has been gutted. Delta is actively pricing and marketing them to paying customers. Now there’s a shrinking pool of upgrade inventory, and the era when status alone could reliably secure a First Class seat is effectively over.

  2. Angry Bob Crandall Avatar
    Angry Bob Crandall

    I am a FORMER Diamond. From 2009 until last year. Ed’s shenanigans pushed me to find an alternative main airline. I live in a Delta hub. But FU Ed. I switched to Alaska and I have never regretted it. I read that Delta’s approach of freezing MQD thresholds for 2026 and 2027 suggests the airline recognizes erosion in elite satisfaction and is trying to prevent mass program exits. Too late for me and any other intelligent flier. The frozen thresholds can’t compensate for the real-world problem that the value of what you get for those dollars has declined significantly.

    Ed took a loyalty program built on the trust of road warriors who chose Delta through rain delays, middle seats, and missed connections and restructured it to primarily reward American Express cardholders. We, the business traveler who actually needed the airline, who built Delta’s hub dominance through years of captive patronage, got the worst of all worlds: higher fares, harder status to maintain, and an upgrade pool that has largely been sold out from under them.

    Delta broke the implicit contract. Status used to signal “I chose you when I didn’t have to.” Now it signals “I have a high credit limit.” Those are fundamentally different relationships, and conflating them destroyed the meaning of the tier system for the people who built it.
    The upgrade erosion is the sharpest wound. Complimentary upgrades were the psychological payoff for years of middle seats and 6am departures. Selling that inventory to AMEX Platinum holders and via upsell auctions wasn’t just a revenue decision; it was a statement about whose loyalty Delta actually values.

    The irony: By optimizing for AMEX revenue, Delta may be accelerating the very churn they should fear. A road warrior who defects to United or American takes years of hub captivity and corporate contract influence with them. An AMEX cardholder just gets a different card. So I see Delta’s hubs shrinking. Thanks to Ed.

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