This Week’s Featured Link
Airlines Should Not Have It Both Ways – Travel Market Report
This piece continues the discussion about whether American’s contract of carriage change is a good thing or a bad thing. It’s a thoughtful article, but I think most of those with criticism have been missing a key point. Yes, there is a single sliver of the contract that says the sole obligation is to give you your money back if a flight is delayed more than 4 hours. But that is meant to apply to additional financial liability. Elsewhere it very clearly states that they will put you on another flight on American or a partner airline. Clearly American’s attempt to make this more clear hasn’t worked, because people seem to be misunderstanding.
Image of the Week
Two for the Road
Activision Blizzard Hires Senior Executives from Disney and Delta – Activision Blizzard News
Delta’s SVP of Rev Mgmt is going to Activision Blizzard to be a Chief Commercial Officer. Delta is about 5x larger in terms of revenues, but how much you want to bet the salaries at Delta are a whole lot less? And Delta can’t even try to become competitive if it wanted, thanks to the rules that US govt has put into place for those who took the PSP money.
A dad’s wave from the ramp sends daughter on her way, every flight – Delta News Hub
Let’s just end things this week with a heartwarming tale. Next time you fly Delta from DFW, give her dad a wave as well.